File a Complaint

We hope you are happy with CareSource and the service we provide.  If you are unhappy with anything about CareSource or its providers, you should contact us as soon as possible.  We want to hear about your concern so we can improve our service to you.

Grievances

If you have a concern, call Member Services at 1-800-390-7102.  We will try to solve the problem right away. 

If we can’t address your concern or don’t resolve the problem to your satisfaction, you can file a grievance.  Just call 1-800-390-7102 (TTY: 1-800-649-3777 or 711) and tell us about your concern.

Appeals

If you are not happy about a decision CareSource made about your health care, you can ask us to reconsider.  This is called an appeal.

  • You can file an appeal by calling 1-800-390-7102.
  • OR you can file an appeal by writing:

    CareSource
    Attn: Grievance Department
    P.O. Box 1947
    Dayton, OH 45401-1947

Other actions

You can ask for a hearing with the Michigan Department of Community Health at any time within 90 days of the original letter denying your request. You do not have to go through the CareSource appeals process first. CareSource can provide you with the form you need to file this request. Or you can call the Administrative Tribunal at 1-877-833-0870.

You can also ask for an independent review through the Office of Financial and Insurance Regulation (OFIR) within 60 days of the original letter denying your request. But you have to go through CareSource's appeals process first. CareSource can provide you with the form you need to file this request. Or you can call OFIR at 1-877-999-6442.