Frequently Asked Questions


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What is CareSource?

CareSource is a non-profit Medicaid managed health care plan. We serve Michigan Medicaid consumers. We work with the Michigan Department of Community Health.

For more information, please see About Us.

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What are the advantages of being a member of CareSource?

CareSource has all the same services as regular Medicaid. And, we have more. Extra benefits include:

  • Transportation - We offer free rides to doctor visits and more
  • Babies First Program - Pregnant members and new moms can earn up to $150 in gift cards to a local store
  • CareSource 24 - This is our free, 24-hour nurse advice line
  • Member Service Center - Our friendly staff are here to help you
  • Case Management - We help members manage their health conditions like asthma and diabetes. We can also help coordinate your care
  • Personalized member ID Card
  • Health information - We send you news about ways to stay healthy

For more information, please see Additional Services.

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How can I become a member of CareSource?

To join CareSource, you must receive Michigan Medicaid. Your local Department of Human Services can tell you if you qualify. Then you must pick a doctor who is part of the CareSource network.

For more information, please call Michigan Enrolls at 1-800-975-7630.

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How can I reach CareSource?

Call Member Services at 1-800-390-7102 (TTY for the hearing impaired: 1-800-649-3777 or 711). Member Services is open from 8 a.m. to 5:30 p.m., Monday through Friday. We are closed on holidays.

To learn more, please see Member Services.

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What if I have a question after hours?

If you have a health or medical question, you can call CareSource 24, our 24-hour nurse advice line 24 hours a day, 7 days a week at 1-866-206-0488.

For more information, please see CareSource 24.

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What services does CareSource cover?

CareSource covers all services required by Michigan Medicaid. These services are free.

You can get many services without a referral from your Primary Care Provider (PCP). This means your PCP does not need to okay the service first. Just call for an appointment.

Some services need a referral. That means you must get an okay from your PCP before you can receive the service.

A few services need an okay from CareSource too. This means that your PCP has to okay the service and has to ask us for an okay.

For more information, please see Covered Services.

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How can I get services that CareSource does not cover?

CareSource does not cover some services. For example, we do not pay for dental care. But you can still get them from Michigan Medicaid or another agency.

To learn more, please see Services Outside CareSource.

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What if I get a bill for services?

You do not have to pay for any service that CareSource covers. So you should not get a bill for any of those services. If you do get a bill, please call Member Services at 1-800-390-7102 (TTY for hearing impaired: 1-800-649-3777 or 711).

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How do I get a new CareSource member ID card?

CareSource will send you an ID card. You will need it each time you get medical services.

Call CareSource Member Services at 1-800-390-7102 (TTY for the hearing impaired: 1-800-649-3777 or 711) if:

  • You have not received your card
  • Anything on the card is wrong
  • You lose your card

A new card will automatically be mailed to you when you change your Primary Care Provider (PCP).

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How do I get a new CareSource Member Handbook or Provider Directory?

CareSource sends a New Member Kit to all new members. Your kit includes a Member Handbook and Provider Directory. To get more copies, please call Member Services at 1-800-390-7102 (TTY for the hearing impaired: 1-800-649-3777 or 711).

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What if I or someone in my family speaks Spanish or another language?

Call Member Services at 1-800-390-7102 (TTY for the hearing impaired: 1-800-649-3777 or 711). We can get someone who can sign or speak your language to help you talk with your doctor. And, it is free. We can also give you some printed materials in some other languages. Let us know. We can help.

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How do I switch to another PCP?

If you are not happy with your PCP, please call us. You can change your PCP to another doctor who participates with CareSource.

To change your doctor, please call Member Services at 1-800-390-7102 (TTY for the hearing impaired: 1-800-649-3777 or 711).

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What are my rights and responsibilities as a CareSource member?

CareSource members have a lot of rights. You have the right to be treated with respect. You have the right to get health services in a timely manner. You can take part in how your health is treated.

CareSource Members also have a few responsibilities. Be on time for your appointment. If you have to cancel, call 24 hours in advance. Always carry your CareSource ID card.

To learn more, please see Member Rights and Member Responsibilities.

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How do I file a complaint?

We hope you are happy with CareSource.  If you are unhappy with anything, call us right away.  Call Member Services at 1-800-390-7102 (TTY for the hearing impaired: 1-800-649-3777 or 711).  We want you to let us know so we can help.

For more information about grievances and appeals, please see Complaints.

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