CareSource Launches Member Feedback Program
CareSource iConnect program opens up communication channels
DAYTON, Ohio, January 12, 2012 – CareSource is pleased to announce the launch of their new CareSource iConnect Program. The purpose of iConnect is to establish a community comprised of members to serve as the voice of the consumer.
iConnect members will be asked to offer feedback on various CareSource related topics, questions and polls through electronic channels such as phone calls, text messages, email and social media communities. Members will also have the opportunity to attend live events throughout the year.
The iConnect program revolutionizes how CareSource connects with consumers by creating multiple ways for members to provide feedback. Through a multiple touch point and at-will response system, CareSource looks to improve communications with those members that might not have had a voice under existing circumstances.
“Our top priority is understanding the needs of our members to improve their health care experience. The iConnect program will help us do just that by infusing real time member feedback into our decision making process.” said David Mezzanotte, Vice President of Sales and Marketing at CareSource.
CareSource members can join iConnect by phone (888) 882-3613, email iConnect@CareSource.com or online at www.caresource.com/iconnect.