Terms and Conditions

Website Terms of Use and Privacy Policy

By accessing, viewing, or using the material on www.caresource.com, you accept and agree to the following Terms of Use.

Information You Give Us

Any personally identifiable data that you enter on our website may be stored in order to assist you with your inquiry. The information may also be stored in an effort to continually improve communication and develop new services relevant to our members, providers, and the community-at-large. Personally Identifiable Information (PII) may include your name, address, e-mail address, information regarding your interests, and feedback. In order to protect your privacy, please do not use this website to communicate information to us that you consider confidential (such as your member number or social security number). If you wish to communicate such information please use one of our secure websites, web forms, or phone numbers/mailing addresses provided.

If you choose not to provide the information, you can still enter the website; however you may be unable to participate in certain segments of the site or receive communications though our site.

We may also collect other information (“usage data”) when you visit our website such as the type of browser you are using ( e.g. Firefox, Internet Explorer, Safari), the type of operating system you are using ( e.g. Windows XP/7 or Mac OS), and the domain name of your Internet service provider ( e.g. earthlink.net, aol.com). We may use this information to improve the design and content of our website and to personalize your Internet experience. We may use this information to analyze website usage, as well as to offer you programs and services. Finally, we may use this type of information to solve problems with our server and to administer our website.


When you view our website, we may store some information on your computer. This information may be in the form of “cookies.” Cookies are small text files we place in your computer’s browser to store your preferences and make your visit to our website more enjoyable. For example, we may use cookies to recognize your name when you return to our website. If you prefer, most browsers can be configured not to accept cookies or to indicate to the user when a cookie is being sent.

Data Sharing

We do not share, trade or sell personal information without your consent. However, we may share statistical data from our visitors with our business partners. For example, we may advise a partner that 20,000 people visited a web page to access particular information. On occasion, we may share personal data such as name, mailing address and e-mail address with vendors, partners or contractors of CareSource. These vendors perform services for CareSource and may not share or resell this information. CareSource will disclose information we maintain when required to do so by law. We will not disclose information to any third parties except in other ways consistent with this privacy policy. In any case in which we disclose the information, the disclosure shall be consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.

Collection of Information By Third-Party Sites

Some of our pages may contain links to other sites whose corporate practices may be different than those of CareSource. Please consult the other sites’ privacy statements, as we have no control over information that is submitted or collected by these other entities.

Your E-Mail

We want to hear your comments and questions and have provided several phone numbers, mailing addresses, and e-mail addresses throughout this Website for that purpose. However, you should be aware that most e-mail systems currently are not protected from third parties, who may be able to access your e-mail without your knowledge or permission. In order to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish to communicate such information please use one of our secure Web forms, or phone numbers/mailing addresses provided.

Secure Website Services

Certain online services are available to CareSource members and providers via our Secure Website Services. The secure website services require a password to log in before accessing information. CareSource complies with the privacy and security requirements under the Health Insurance Portability and Accountability Act (HIPAA). CareSource may use and share the information that you provide to us via our secure website services to provide you with your health care benefits. Please read the CareSource Privacy Practices located within the Members information section for each plan. The Privacy Practices explain in detail how we may use and disclose Protected Health Information (PHI).

Understand that the confidentiality of individually identifiable health information entered via our secure website services is protected by federal and state law. By using our secure website services, you represent to CareSource that you are either (i) the individual to whom this account pertains, or (ii) legally authorized under applicable law to receive health care information regarding, and to make health care decisions for, the individual to whom this account pertains (for example, as the parent, legal guardian or legal custodian of such individual).

Our Commitment to Security

CareSource has instituted physical, electronic and managerial safeguards to prevent unauthorized access, maintain data security and use of the information we collect online.

Not a Substitute for Professional Health Care or Advice

No doctor-patient relationship is established between CareSource and you by reason of your use of our website or under any circumstances whatsoever. The information contained on this website is general in nature and is intended for educational purposes only. If you have specific health care needs, or for complete health information, please see a doctor or other health care provider. 

CareSource is not a referral service and does not recommend or endorse any particular health care service or provider. CareSource does not offer advice regarding the quality or suitability of any particular health care provider for specific treatments or health conditions, and no information in this website should be construed as health advice.

No Legal Advice

Nothing contained, expressed, or implied on this website is intended as, nor shall be construed or understood as, legal advice, guidance, or interpretation. No attorney-client relationship is established between CareSource and you by reason of your use of this website or under any circumstances whatsoever. The information on this website if for general informational purposes only. If you have questions about any law, statute, regulation, or requirement expressly or implicitly referenced in this Site, you should contact your own legal counsel.


CareSource continually updates the information provided on this website in order to keep the information as current and accurate as possible, however, it is possible that the website may contain inaccuracies, errors or unauthorized modifications by third parties. CareSource does not make any express or implied warranties as to the accuracy of any information on this website. Information contained on our websites may be changed or updated without notice.

Any links to other non-CareSource websites are solely for your convenience in obtaining related information. Such inclusion or mention does not constitute or imply a recommendation or endorsement by CareSource. CareSource does not control the contents of these websites and does not guarantee the accuracy or completeness of any such information

The information presented on our website is not intended to constitute an offer to sell or a solicitation in connection with any service. If you are interested in any of CareSource’s services, please contact us for a complete description of the product and its availability.

Proprietary Rights

This website and all copyrights, service marks, and other proprietary notices are owned and operated by CareSource. Any unauthorized use may violate copyright, trademark, or other applicable laws.

Limitations of Liability

Under no circumstances including, but not limited to, negligence, shall CareSource or the CareSource Family of Companies be liable for any direct, indirect, incidental, special, consequential or punitive damages that result from the use of, or the inability to use the CareSource materials contained herein. By using our website, you acknowledge and agree that CareSource is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with any of the CareSource materials contained herein, or with any of CareSource’s terms of use and conditions, your sole and exclusive remedy is to discontinue using this website.

Governing Law and Jurisdiction

This website is controlled and operated by CareSource from its headquarters in Dayton, Ohio. These Terms of Use will be governed by and construed in accordance with the laws of the State of Ohio, without reference to its choice of law rules. By accessing, viewing, or using the material on this website, you consent to the jurisdiction of the federal and state courts in Montgomery County, Ohio, and agree to accept service of process by mail and hereby waive any and all jurisdictional and venue defenses otherwise available.

Social Media Disclaimer

Our mission is to make a lasting difference in our members’ lives by improving their health and well-being. We call it our “heartbeat” and it becomes the foundation for all of our posts and interactions on social media websites.

We encourage and welcome individuals to engage with CareSource on our Social Media websites and platforms.  We want to hear your comments and questions about your experience with CareSource and we appreciate any feedback that helps us better serve our members and communities!  We have provided several telephone numbers, mailing addresses, and email addresses throughout our websites for that purpose.  However, you should be aware that most email systems currently are not protected from third parties, who may be able to access your email without your knowledge or permission.  In order to protect your privacy, please do not use email to communicate information to us that you consider confidential.  If you wish to communicate such information, then please use one of our secure Web forms, or phone numbers/mailing addresses provided on www.caresource.com.

The opinions or views expressed on CareSource social media websites and platforms (including, but not limited to, Facebook, Twitter, LinkedIn, Pinterest, YouTube, Google+, Instagram, etc.) represent the thoughts of individual users and online communities, and not necessarily those of CareSource or any of its partners, affiliates or any of their respective directors, officers, employees, staff or members of its respective board of directors. The opinions and views expressed on CareSource’s social media websites and platforms do not in any way reflect the views of the site they are posted on, other sites affiliated with the site, the CareSource staff involved with maintaining the site or any members of the site. By submitting content (defined as materials, advice, representations, opinions and views) to any of CareSource’s social media sites or platforms, you understand and acknowledge that this information is available to the public, and that you are allowing CareSource, and its affiliates, to have a permanent and irrevocable right to use your comments for CareSource business purposes including but not limited to internal and external marketing. This could include using, republishing, reproducing, distributing, changing or displaying the comments across CareSource brand products and other websites without restriction from time of submission in perpetuity. Please note that other participants may use your posted information beyond the control of CareSource. If you do not wish to have the information you have made available via this site used, published, copied and/or reprinted, please do not post on CareSource’s social media websites and platforms.

While CareSource makes reasonable efforts to monitor and moderate content posted on its social media platforms and websites, neither CareSource nor its employees or other affiliated individuals have the ability to monitor and moderate all comments at all times and cannot always respond immediately or at all to online requests for information. CareSource may not respond to or see all comments posted on its social platforms and websites as CareSource’s social media websites and platforms are not monitored 24 hours a day, 7 days a week. In addition, CareSource is under no obligation to respond to any content on its social media websites and platforms. The use of CareSource’s social media websites and platforms is at your own risk and provided “AS IS.”  We recommend that if you have a serious need that you contact CareSource directly or other appropriate persons, such as the police or emergency medical help (911).

Any and all CareSource social media websites (including, but not limited to, Facebook, Twitter, LinkedIn, Pinterest, YouTube, Google+, Instagram, etc.) may be monitored by CareSource.  CareSource reserves the right to monitor and/or terminate your access to any CareSource social media website or platform at any time, without notice and for any reason in its sole discretion. CareSource may edit or remove any materials or posts in its sole discretion at any time. You understand and agree that CareSource may disclose your communications and activities with CareSource in response to lawful requests by governmental (including judicial) authorities.

Please be aware that once you post something online, there is potential for numerous individuals to read your words, even years from now.  You are responsible for the content you post to CareSource’s social media websites and platforms.  Therefore, we suggest that you exercise caution when posting on any social media websites.  Your posts and user content must adhere to the following requirements and cannot:

  • Contain any third-party material (including any intellectual property, confidential, and/or proprietary information), including, but not limited to, logos, drawings, tattoos, photographs, pictures, sculptures, paintings and other images or works of art, literary works, phrases, sound recordings, videos, trademarks, trade secrets or other items (collectively, “Third Party Materials”) without the explicit prior written permission to use any such Third Party Materials;
  • Be sexually explicit; graphically, gratuitously, or unnecessarily violent; defamatory or derogatory of any ethnic, racial, gender, religious, professional, or age group; pornographic; or contain nudity;
  • Contain materials embodying the names, likenesses, photographs, or other indicia identifying any person, living or dead, without explicit prior written permission;
  • Contain private information about yourself or any other individual, including, but not limited to, information related  to the health of the individual, financial information about the individual, or any identification or  account numbers related to the individual, with or without their permission or consent;
  • Be in violation of any law, federal or state, or depict any materials or images that are in violation of any law, federal or state;
  • Contain software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment; or
  • Contain any advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or promote illegal activity and/or illegal contests, sweepstakes, gambling, including any online casino, sports books, bingo or poker, or any other form of solicitation.

The privacy of our members is of the utmost importance. You acknowledge that you assume all responsibility related to the security, privacy and risks inherent in sending any content over the Internet.  We request that all followers, visitors, and/or users of any social media websites avoid posting any personally identifiable health information (including, but not limited to, name, location/address, telephone number, member ID, personal medical information, financial information, Social Security number, etc.) on any social media website.  If you are a healthcare provider or a covered entity under federal HIPAA regulations, you are prohibited from posting any content that is Protected Health Information, including member images. All users are prohibited from posting personal health information related to individuals other than themselves or their dependents.

CareSource will never ask you for personally identifiable health information on any social media websites we manage.  However, we may need additional information from you in order to assist you properly so we may ask you to contact us at questions@caresource.com or servicedelivery@caresource.com. Such additional information will be routed to the appropriate person(s) or department(s) for further handling.

Please remember that information posted on any of our social media websites and platforms is for general informational purposes only and should not be considered medical advice and should not replace a consultation with your health care professional.  Always consult an appropriate health care professional for your specific needs.  If you are experiencing a medical emergency, then call 9-1-1 or your local emergency number. If you are having thoughts of harming yourself, please call the National Suicide Prevention Hotline at 800-273-8255. Some treatments or plan benefits mentioned on social media formats may not be covered by your health plan.  Please refer to your benefit plan documents for information about coverage.

All links to external websites found linked from CareSource social media websites and platforms are provided as a service and convenience to readers. We make no representation or warranty concerning the content, quality, timeliness, safety or suitability of their contents, nor are we liable for the content or availability of external websites. CareSource make no endorsement, expressed or implied, to any hyperlinks or website, and as such are not responsible for the content of external websites. CareSource Control or guarantee the accuracy, relevance, timeliness or completeness of information contained on a linked website or hyperlink. Thus, the content is provided “AS IS.”

If another party makes a claim against CareSource that is related to the comments or third-party material that you submit or post to CareSource’s social media websites and platforms, you agree to indemnify and hold CareSource, its affiliates, officers, agents, employees, partners and harmless from those claims, demands and any all damages that may result.

No communication to CareSource through this social media website or platforms shall be deemed to constitute legal or official notice for any purpose.

Please note that this disclaimer and policy applies to all of our social media presences (Facebook, Twitter, LinkedIn, Pinterest, YouTube, Google+, Instagram, etc.). CareSource reserves the right to make adjustments to this policy as needed and without notice.

Other terms and conditions apply, including the (1) CareSource Website Terms of Use and Privacy Policy, and (2) CareSource Social Media and Community Terms of Use. 

Please see CareSource Website Terms of Use and Privacy Policy: https://www.caresource.com/about-us/corporate-information/terms-and-conditions/

Please see CareSource Social Media and Community Terms of Use: https://www.caresource.com/about-us/legal/social-media-and-community-terms-of-use/

Please ensure you read the privacy statements for Facebook, Twitter, LinkedIn, Pinterest, YouTube, Google+, Instagram and all other social media websites and platforms for additional information on what information is collected and used by the social media websites and platforms.

Contact Us

If you have any questions about this website, please contact us at:

PO Box 8738
Dayton, Ohio 45401-8738
(937) 224-3300