Contact Us

Member Services

1-833-230-2005(TDD/TTY: 711)

We are open Monday through Friday from 8 a.m. to 5 p.m. Central Time (CT). We can help if you:

  • Learn more about your benefits and how to access them.
  • Schedule transportation at no cost.
  • Get printed copies of member materials sent to you at no charge.
  • Get interpreters in the language you speak.
  • Help find providers near you, and much more!

CareSource PASSE
P.O. Box 8738
Dayton, OH 45401-8738

We are closed each year on:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day

If one of these days falls on a weekend, we will be closed the following business day. Our 24-Hour Nurse Advice Line is open 24 hours a day, 7 days a week, including holidays.

Help in Other Languages and Formats

We can get you sign language interpreters or interpreters in the language you speak. They can help you talk with us or your providers. You can also get materials in other formats. These formats include large print, Braille, or audio. This is all at no cost to you.

24-Hour Nurse Advice Line

1-833-687-7305 (TDD/TTY: 711)

Get the help you need 24 hours a day, 7 days a week, 365 days a year. We can help you:

  • Learn about a health problem.
  • Decide when a visit to a provider, urgent care, or an ER visit is needed.
  • Find out more about prescriptions or over-the-counter medications, and much more!

Other Helpful Contacts

Compliance Officer | 501-255-7100 (TDD/TTY: 711) 

You can reach the CareSource PASSE Compliance Officer Monday through Friday, 8 a.m. to 5 p.m. CT.

PASSE Ombudsman

A PASSE Ombudsman is someone who will help you when:

  • You need help solving a problem with CareSource PASSE
  • You think you are not getting the care you need
  • You feel that your rights are violated

The PASSE Ombudsman is part of the Arkansas Department of Human Services (DHS). It is not part of CareSource PASSE.

Contact the PASSE Ombudsman

  1. Call: 1-844-843-7351 (TTY/TDD: 1-888-987-1200, option 2)
  2. Email: PASSEombudsmanOffice@dhs.arkansas.gov
  3. Mail: Division of Medical Services
    Office of Ombudsman
    P.O. Box 1437 Slot S-418
    Little Rock, AR 72203-1437
  4. Fax: 501-404-4625

Consumer Advisory Council

The Consumer Advisory Council (CAC) meets on a routine basis. It is made up of members, parents, guardians and advocates. The CAC goes over topics and gives feedback. It also lets us hear how we can work to be a better PASSE. Please call Member Services or email CAC@CareSourcePASSE.com to ask to join.