Contact Us

Member Services is here to help. We are here Monday through Friday, 8 a.m. to 5 p.m. Central Time. Just call us at 1-833-230-2005 (TDD/TTY: 711). We can help you:

  • Learn about your benefits.
  • Get a new member ID card.
  • Get printed copies of any member materials.
  • Change or update your address, phone number, or email.
  • Find out if a service needs prior approval.
  • File a complaint about CareSource PASSE, a provider, or if you think you have been discriminated against.

Accommodations

Are you or someone you care for a CareSource PASSE member who:

  • Does not speak English?
  • Has hearing or vision problems?
  • Has trouble reading or speaking English?

We can help! We can get you sign language interpreters or interpreters in the language you speak. They can help you talk with us or your providers. You can also get materials in other formats like large print, braille, or audio.

CareSource24® Nurse Advice Line

You can call CareSource24, our Nurse Advice Line, to talk with a caring, skilled nurse. This is also our after-hours care coordination line. This is a free call. Just call 1-833-687-7305 (TDD/TTY: 711). You can call 24 hours a day, 7 days a week, 365 days a year. We can help you:

  • Speak with a care coordinator after-hours.
  • Learn about a health problem.
  • Decide when to go to your doctor, urgent care, or ER.
  • Find out more about your medications.
  • Find out about health tests or surgery.
  • Learn about healthy eating.
  • If you have a mental health or behavioral crisis.

PASSE Ombudsman

A PASSE Ombudsman is someone who will help you when:

  • You need help solving a problem with CareSource PASSE
  • You think you are not getting the care you need
  • You feel that your rights are violated

The PASSE Ombudsman is part of the Arkansas Department of Human Services (DHS). It is not part of CareSource PASSE.

There are four ways to contact the PASSE Ombudsman:

  1. Call: 1-844-843-7351 (TTY/TDD: 1-888-987-1200, option 2)
  2. Email: PASSEombudsmanOffice@dhs.arkansas.gov
  3. Mail: Division of Medical Services
    Office of Ombudsman
    P.O. Box 1437 Slot S-418
    Little Rock, AR 72203-1437
  4. Fax: 501-404-4625

Consumer Advisory Council

The Consumer Advisory Council (CAC) meets on a routine basis to talk about CareSource PASSE. It is made up of CareSource PASSE members and staff, parents, guardians, and advocates. They talk about how things are going. They also go over complaints and give feedback on member materials. The CAC works to make CareSource PASSE better. Please call Member Services or email CAC@CareSourcePASSE.com to join us.

Compliance Officer

You can reach The CareSource PASSE Compliance Officer at 501-255-7102 (TDD/TTY: 711) Monday – Friday, 8 a.m. to 5 p.m. CT.