A care coordinator will connect you and your family with community support and coordinates the services you are already getting and any other support needed. They will create a Person-Centered Service Plan (PCSP) for you. This plan will help you reach your goals and link your medical health, developmental disability, and specialty health services.
Can a care coordinator help pay my utility bills?
A care coordinator can connect you to resources in your community. These resources may be able to help you with these needs.
Is a care coordinator the same as a DCFS caseworker?
No. Your care coordinator does not replace your DCFS caseworker or any provider you have. A care coordinator will help ensure all of your services are lined up and in place for you.
Does a care coordinator make a home visit every month?
CareSource PASSE care coordinators are here to help you and your family. Your health and wellness is our top priority. We will work with you, your family, caregivers or guardians to get the best possible outcomes. Some of your meetings will be face to face. Other visits will take place on the phone. Your care coordinator will work with you to schedule visits at the time and place that is easiest for you.
What services does CareSource PASSE offer?
Please refer to the Member Handbook for a list of covered services. You can also ask your care coordinator or call Member Services to have a printed copy of the member handbook mailed to you.
Does a care coordinator call me every month? If so, why?
Yes, we will call or meet with you each month. CareSource PASSE wants to ensure all of your services are in place and lined up for you. Your care coordinator can also help with any care related issues. If you would like to talk about the way that your care coordinator contacts you, speak with them directly.
Does a care coordinator talk to teachers at schools?
Care coordinators will only speak with individuals at a member’s school when members or their caregivers/guardians have agreed to it. It may also be helpful to have your care coordinator go to Individual Education Plan (IEP) and 504 Plan meetings.
Does a care coordinator help call the doctor’s office?
Care coordinators will only speak with individuals at a member’s school when members or their caregivers/guardians have agreed to it. It may also be helpful to have your care coordinator go to Individual Education Plan (IEP) and 504 Plan meetings.
What is the Person-Centered Service Plan (PCSP)?
Your PCSP identifies your strengths, medical needs, preferences, needs for home and community-based services, along with your goals for care. Your care coordinator will get copies of all of your treatment and services. The goal is to prevent duplication of services, ensure timely access to all needed services, and find any gaps in care, as well as provide any health education or find community support and resources. The PCSP is made when you, your family, and your providers work together to meet your needs. It is to make sure you have supports that know your background and the services you receive and may need.
Get a CareSource member ID Card, Plan Documents or Change Your Doctor
How do I get a new CareSource PASSE member ID card?
You can get a new member ID card by logging in to your My CareSource account and clicking “Request ID Card.” You can also download our mobile app and view your ID card on the go. Or, you can call your care coordinator or Member Services for a new member ID card.
How do I get a new member handbook or provider directory?
All new members get a NavigateNew Member Booklet with postage-paid request cards for both a member handbook and a provider directory. If you want either of these all you have to do is drop the card in the mail to us! We’ll mail you what you requested. You can also view copies online, call your care coordinator or call Member Services.
Contact Us
How can I contact CareSource PASSE?
Just call Member Services at 1-833-230-2005 (TDD/TTY: 711) Monday through Friday, 8 a.m. to 5 p.m. CT. You can also contact us online through the Tell Us form.
What if I have a health question after hours?
CareSource24 is available 24 hours a day, 7 days a week, including holidays. Just call 1-833-687-7305 (TDD/TTY: 711).
How can I get help in another language or format?
You can call Member Services at 1-833-230-2005 (TDD/TTY: 711). We can get someone who can sign or speak your language to help you talk with us or your doctor. And it is free. We can also give you some printed items in some other languages.