Complaints, Grievances & Appeals

We hope you are happy with CareSource PASSE and the care provided. If you are unhappy or don’t agree with a decision made by CareSource PASSE or our providers, let us know. Please call Member Services if you need help filing a complaint, grievance, or an appeal. We will help you fill out forms and take other needed steps. We have toll-free numbers with TTY and translators if needed.

To contact us, you can:

  • Call Member Services at 1-833-230-2005 (TDD/TTY: 711) Monday – Friday from 8 a.m. to 5 p.m. CT.
  • Fill out the NavigateGrievances and Appeals form.
  • Write a letter telling us what you are unhappy about. Be sure to put your first and last name, the number from the front of your CareSource PASSE member ID card, and your address and telephone number in the letter so that we can contact you, if needed. You should also send any information that helps explain your problem.

Mail the form or your letter to:

CareSource PASSE
Attn: Grievances and Appeals
P.O. Box 1947
Dayton, OH 45401-1947

Member Services: 1-833-230-2005 (TDD/TTY: 711) Monday through Friday, 8 a.m. – 5 p.m. CT