Grievance and Appeal

We hope you are happy with CareSource and the care you get. If you are unhappy or do not agree with a decision made by us or our providers, we want to know. We want to make it right.

Grievances

Learn more about grievances in your member handbook.

Appeals

Learn more about appeals in your member handbook. It can tell you more about decisions, timelines, how to speed up the review, and how to extend the appeal timeframe.