Complaints, Grievances & Appeals

We hope you are happy with CareSource PASSE and the care provided. Please let us know if you are unhappy or do not agree with a decision made by CareSource PASSE. We want to make it right. Please call Member Services or talk to your care coordinator. if you need help filing a complaint, grievance, or an appeal. We will help you fill out forms and take other needed steps. We have toll-free numbers with TTY and translators if needed.

  • Call Member Services at 1-833-230-2005 (TDD/TTY: 711).
  • Fill out the Navigate Grievances and Appeals form.
  • Mail us a letter. Be sure to put your first and last name, your CareSource PASSE member ID number, your address, and phone number in the letter. You should also send any information that helps explain your problem. Mail the letter to:
    CareSource PASSE
    Attn: Grievances and Appeals
    P.O. Box 1947
    Dayton, OH 45401-1947

Member Services: 1-833-230-2005 (TDD/TTY: 711) Monday through Friday, 8 a.m. – 5 p.m. CT