A grievance is a formal complaint about us, our providers or the care you get. You or an authorized representative may file a grievance at any time.

  • Call Member Services at 1-833-230-2005 (TDD/TTY: 711) to tell us. We can also mail you a form to send back.
  • Fill out the Navigate Grievances and Appeals form.
  • Mail us a letter. Mail the letter to:
    CareSource PASSE
    Attn: Member Grievances
    P.O. Box 1947
    Dayton, OH 45401-1947

Grievance Process

We will send you a letter within five business days to let you know that we got your grievance. We will reply within 30 days. The people who decide grievances are health care professionals. They report to the CareSource PASSE medical director. They are not part of prior reviews or decisions. Please call Member Services if you are not happy with our decision.

You also have the right to file a complaint at any time through the Arkansas Department of Human Services Division of Medical Services.

  • Address: P. O. Box 1437 Slot S-418 Little Rock, AR 72203-1437
  • Phone: 501-682-8292 (TTY/TDD: 711)
  • Fax: 501-682-1197

Member Services: 1-833-230-2005 (TDD/TTY: 711) Monday through Friday, 8 a.m. – 5 p.m. CT