Quick Start Guide

Welcome to CareSource PASSE!

We are excited to have you as a CareSource PASSE member! We want to get you started enjoying your benefits right away. It’s easy!

Just follow these quick start steps:

  1. Connect with your CareSource PASSE care coordinator
    Your care coordinator is your main point of contact for all of your health care needs. Your care coordinator will reach out to you when you join CareSource PASSE. Please call Member Services if you have not heard from a care coordinator.
  2. Get your CareSource PASSE member ID card
    Your CareSource PASSE member ID card comes in your New Member Booklet. If you did not get a Navigate New Member Booklet, please call Member Services. Always keep your ID card with you. You will need it each time you see a provider or get your prescriptions.
  3. Set up a visit with your primary care provider (PCP) soon after you enroll
    If you already have a PCP, check if they are in the CareSource PASSE network. In-network providers are those who accept CareSource PASSE insurance. You can find the most up-to-date list of providers at findadoctor.CareSource.com or by calling Member Services.
  4. View your member handbook
    You can view your Navigate member handbook online. You can also get a printed copy by calling Member Services. Your handbook has a lot of important information like:
    • Covered services and how to get them.
    • How to view the list of covered prescription drugs.
    • Home and Community-Based Services (HCBS).
    • How to find providers in our network.
    • Where to go for care.
    • How to tell us you are unhappy with a decision we made.
    • How to report suspected Medicaid fraud, waste, and abuse.
    • How to report abuse, neglect, and exploitation of you or someone else
    • Your membership rights and responsibilities.
  5. Get a printed copy of your member handbook or provider directory
    You can get a printed member handbook or provider directory at no cost to you. Please mail the postcards from your Navigate New Member Booklet back if you would a printed copy of these materials. There is no postage needed. You can also call Member Services and ask to get these mailed to you.
  6. Set up a My CareSource®
    You can use your My CareSource account to ask for a new ID card, view claims and plan details, update your contact information and choose how you would like to hear from us. It’s easy to do:
    1. Go to My.caresource.com.
    2. Click Sign Up at the bottom of the page.
    3. Answer the questions.
    4. Click Register. You’re all set!
  7. Get the CareSource PASSE mobile app
    Our free mobile app lets you manage your CareSource PASSE plan on-the-go. With the mobile app you can:
    • Access your secure My CareSource® account
    • View your digital CareSource PASSE member ID card
    • Find a doctor, hospital, clinic, or urgent care near you through the Find A Doctor tool
    • Call and speak with Member Services, and more!

Get the mobile app through the App Store® for iPhone® or Google Play® for Android®.

Member Services: 1-833-230-2005 (TDD/TTY: 711) Monday through Friday, 8 a.m. – 5 p.m. CT