Where To Get Care

We want to make sure you have easy access to care from the right provider when you need it.

 Primary Care, Behavioral Health or DD ProviderTelehealthUrgent Care HospitalEmergency Room
When they are availableOpen during regular business hours. Appointment needed.Convenient access to a doctor by phone or computer, from wherever you are.Usually open seven days a week with evening and weekend hours.Open 24 Hours a day, 365 days a year.
When to see themFor routine care, common illnesses and advice. May also offer telehealth. Contact your provider’s office to find out.Your providers may offer telehealth. Contact their office to find out. If your PCP is not available or does not offer telehealth, you can call RelyMD® at 1-855-879-4332 or visit RelyMD.com.When your provider is not available. Your condition or injury can’t wait. For common illnesses, x-rays, deep cuts, etc.When you are very sick or need immediate help. For life-threatening
situations such as chest pain or a head injury.

Not every situation falls neatly into one of the above options. If you aren’t sure where to go, call your care coordinator or the CareSource24 Nurse Advice Line at 1-833-687-7305 (TDD/TTY: 711). We’re here for you 24 hours a day, 7 days a week.