Where To Get Care
We want to make sure you have easy access to care from the right provider when you need it.
| Primary Care, Behavioral Health or DD Provider | Telehealth | Urgent Care Hospital | Emergency Room | |
|---|---|---|---|---|
| When they are available | Open during regular business hours. Appointment needed. | Convenient access to a doctor by phone or computer, from wherever you are. | Usually open seven days a week with evening and weekend hours. | Open 24 Hours a day, 365 days a year. |
| When to see them | For routine care, common illnesses and advice. May also offer telehealth. Contact your provider’s office to find out. | Your providers may offer telehealth. Contact their office to find out. | When your provider is not available. Your condition or injury can’t wait. For common illnesses, x-rays, deep cuts, etc. | When you are very sick or need immediate help. For life-threatening situations such as chest pain or a head injury. |
Not every situation falls neatly into one of the above options. If you aren’t sure where to go, call your care coordinator or the CareSource24 Nurse Advice Line at 1-833-687-7305 (TDD/TTY: 711). We’re here for you 24 hours a day, 7 days a week.