Telehealth

Telehealth is when you use your phone, computer, or tablet to speak to a provider. It removes the stress of needing transportation to and from the provider’s office. It is a convenient option for care that lets you talk to a provider from wherever you are and may lower your chance of being exposed to illnesses like the flu.

You can use telehealth for many common issues like sinus infections, allergies, rashes, and more. It can also give you quick medical advice that can prevent your condition from getting worse. Plus, there is no cost to use telehealth.

Your providers may offer telehealth services. Please check with your providers first to find out what is available.

RelyMD®

If your provider doesn’t offer telehealth, or has limited hours, you can use RelyMD to visit a board certified doctor 24/7. Use RelyMD for many common health problems, like colds, rashes, flu, allergies and more.

Connecting with RelyMD is easy:

  • Visit RelyMD.com
  • Call 1-855-879-4332
  • Download the RelyMD app

Have your CareSource PASSE member ID number ready when you call. You will need to answer a few questions about the reason for your call. A doctor will contact you, usually within 15 minutes.

Note: RelyMD should not be used for trauma, chest pain, shortness of breath, or the prescribing of DEA (Drug Enforcement Agency) controlled substances. Children under age two cannot be treated through RelyMD.

Member Services: 1-833-230-2005 (TDD/TTY: 711) Monday through Friday, 8 a.m. – 5 p.m. CT