Care Coordination

We want you to get the care you need. We make sure that all parts of your care are coordinated by a person-centered team and led by a care coordinator. Learn more about care coordination in your Navigate member handbook

Care Coordinator

Your care coordinator is your main point of contact for all of your health and support needs. They will lead you through the person-centered planning process. Your care coordinator may be someone you already know and work with in your community. If you do not know them, they will make sure they get to know you, your providers, and others who are involved in your care. You will connect at least once a month with them. You can meet more often if you would like.

Person-Centered Team

Your Person-Centered Team (PCT) is built around your goals and choices. They keep you at the center. You choose who is part of your PCT. You are in the driver’s seat, working with your PCT to develop your Person-Centered Service Plan.

Person-Centered Service Plan

Your care coordinator will work with you and your PCT to craft an overall plan of care, known as a Person-Centered Service Plan (PCSP). Your PCSP outlines what is important to you and your goals for building a good life. It includes your strengths, interests, where you want to live, and how you want to spend your days. The PCSP also describes what you need to support your goals, how you want to get this support, and who you want supporting you. Your care coordinator will work with you to make sure you have the services and supports to meet your goals. They can help make changes to your plan as needed.

Home and Community-Based Services

Home and community-based services help you stay at home and in your community instead of going to a nursing home, hospital, intermediate care facility (ICF), or residential treatment facility. Your care coordinator can help you get and coordinate any of the services you need.

Member Services: 1-833-230-2005 (TDD/TTY: 711) Monday through Friday, 8 a.m. – 5 p.m. CT