Contact Us
Provider Services
We are open Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT). You can also reach us by contacting one of our Provider Engagement Representatives or referring to the Communicating with CareSource PASSE flier.
We are closed each year on:
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
If a holiday falls on a weekend, we will be closed the following business day.
Provider Portal
Do business with us online any time of the day or night with our Provider Portal. You can use the Provider Portal to check:
- Claims
- Prior authorization status
- Member eligibility
- Coordination of benefits, and more
Additional Key Contact Information
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
| Department | Phone |
|---|---|
| Medical Prior Authorization | 1-833-230-2100 |
| Pharmacy Prior Authorization | 1-833-230-2100 |
| Pharmacy Help Desk | 1-833-230-2100 |
| Claims | 1-833-230-2100 |
| Appeals | 1-833-230-2100 |
Office of the PASSE Ombudsman
The Office of the Ombudsman is an independent and neutral agency from CareSource PASSE that serves the needs of CareSource PASSE members, providers and other stakeholders.
Phone:
1-844-843-7351
Individuals who have a hearing or speech impairment can contact the office by calling toll free at 1-888-987-1200, option 2.
Online:
Submit issues or complaints by emailing PASSEOmbudsmanOffice@dhs.arkansas.gov.
Mail:
Division of Medical Services
Office of Ombudsman
P.O. Box 1437 Slot S-418
Little Rock, AR 72203-1437
Fax:
1-501-404-4625