Contact Us

CareSource PASSE™ strives to make it easy for you to work with us, whether online or over the phone.

For questions not addressed on our website, please call Provider Services at 1-833-230-2100.

You can also do business with us online any time, day or night. Visit our Provider Portal (coming soon) to check claims, prior authorization status, member eligibility, coordination of benefits and more.

Key Contact Information

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

DepartmentPhoneAdditional Information
Provider Services1-833-230-2100 
Member Services1-833-230-2005 
Medical Prior Authorization1-833-230-2100844-676-0370
Home and Community Support Services (HCBS), Waiver Services for Behavioral Health and Individuals with Development Disabilities (BH and I/DD), Prior AuthorizationComing Soon 
Pharmacy Prior Authorization1-833-230-2100866-930-0019
Pharmacy1-833-230-2100 
Claims1-833-230-2100Coming Soon
Care Coordination1-833-230-2005 
Quality Improvement1-833-230-2100 
Appeals1-833-230-2100Fax: 937-531-2398

CareSource PASSE
Attn: Provider Appeals
P.O. Box 2008
Dayton, OH 45401 – 2008

Office of the PASSE Ombudsman

The Office of the Ombudsman is an independent and neutral agency from CareSource PASSE that serves the needs of CareSource PASSE members, providers and other stakeholders.

Phone: 1-844-843-7351

Individuals who have a hearing or speech impairment can contact the office by calling toll free at 1-888-987-1200, option 2.

Online: Submit issues or complaints by emailing PASSEOmbudsmanOffice@dhs.arkansas.gov

Mail:
Division of Medical Services
Office of Ombudsman
P.O. Box 1437 Slot S-418
Little Rock, AR 72203-1437

Fax: 501-404-4625