Contact Us

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CareSource PASSE™ strives to make it easy for you to work with us, whether online or over the phone.

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

DepartmentPhoneHours of OperationAdditional Information
Provider Services1-833-230-2100Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) 
Member Services1-833-230-2005Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) 
Medical Prior Authorization1-833-230-2100Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT)844-542-2608
Home and Community Support Services (HCBS), Waiver Services for Behavioral Health and Individuals with Development Disabilities (BH and I/DD), Prior Authorization1-833-230-2100Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT)

ServiceDeterminations@CareSourcePASSE.com

Fax: 844-542-2605

Pharmacy Prior Authorization1-833-230-2100Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT)866-930-0019
Pharmacy1-833-230-2100Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) 
Claims1-833-230-2100Monday through Friday, 9 a.m. to 6 p.m ET

Address:

CareSource PASSE
Attn: Claims Department
P.O. Box 2308
Dayton, OH 45401

Care Coordination1-833-230-2005Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) 
Quality Improvement1-833-230-2100Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT) 
Appeals1-833-230-2100Monday through Friday, 8 a.m. to 5 p.m. Central Time (CT)

Fax: 937-531-2398

CareSource PASSE
Attn: Provider Appeals
P.O. Box 2008
Dayton, OH 45401 – 2008

Office of the PASSE Ombudsman

The Office of the Ombudsman is an independent and neutral agency from CareSource PASSE that serves the needs of CareSource PASSE members, providers and other stakeholders.

Phone:
1-844-843-7351
Individuals who have a hearing or speech impairment can contact the office by calling toll free at 1-888-987-1200, option 2.

Online:
Submit issues or complaints by emailing PASSEOmbudsmanOffice@dhs.arkansas.gov

Mail:
Division of Medical Services
Office of Ombudsman
P.O. Box 1437 Slot S-418
Little Rock, AR 72203-1437

Fax:
501-404-4625