Health and Social Partnerships

Our Commitment

We are committed to improving our member’s health by removing barriers to care and working with our community partners and providers to drive meaningful change.

Provider Responsibilities

Providers are expected to deliver services in a culturally competent manner, which includes removing all language barriers, accommodating the unique ethnic, cultural and social needs of members and understand that health-related social needs are significant contributors to member outcomes and quality of life.

We adhere to the National Culturally & Linguistically Appropriate Standards (CLAS). Learn more about cultural and linguistically appropriate services.

The Navigate CareSource PASSE Cultural Competency Plan outlines our commitment to providing culturally-competent services to our members.

We encourage our employees and providers to recognize that culturally appropriate care requires ongoing learning from those whose beliefs and experiences differ from our own, respecting the other person’s identity and acknowledging that each of us is the sole expert on ourselves.

Trainings and Resources

We recognize our responsibility to provide educational resources that support our providers’ and community partners’ ability to deliver effective and culturally appropriate care, helping us reach our goal to reduce and ultimately eliminate the barriers in health care access and optimal health outcomes that adversely affect our members. 

Together, let’s make health care fair and accessible for all!

Free Continuing Education Credits

Earn continuing education credits when you participate in the free activities available through our partnership with CME Outfitters.

Visit the Education Hub to begin taking actionable steps toward mitigating barriers to health care access and earn 10+ hours of free CME/CE credit!

Resources:

• • CMS Webinars and Trainings
  • Agency for Healthcare Research and Quality (AHRQ) Health Literacy Universal Precautions Toolkit. This toolkit can help primary care practices reduce the complexity of health care, increase patient understanding of health information and enhance support for patients of all health literacy levels. https://www.ahrq.gov/health-literacy/improve/precautions/index.html
  • American Hospital Association, Becoming a Culturally Competent Health Care Organization: https://www.aha.org/ahahret-guides/2013-06-18-becoming-culturally-competent-health-care-organization
  • Federal Communications Commission (FCC), Speech to Speech Relay Service (STS), a form of Telecommunications Relay Service (TRS) that enables persons with a speech disability to make telephone calls: https://www.fcc.gov/consumers/guides/speech-speech-relay-service
  • Federal Communications Commission (FCC), TTY-Based Telecommunications Relay Service (TTY), a form of Telecommunications Relay Service (TRS) that enables persons who are deaf or hard of hearing to make telephone calls: https://www.fcc.gov/tty-relay
  • Tulane University School of Public Health and Tropical Medicine, How to Improve Cultural Competence in Health Care. Describes importance of cultural competence in health care (such as improved patient outcomes and patient experiences), promoting awareness and education, increasing accessibility, and barriers to cultural competence: https://publichealth.tulane.edu/blog/cultural-competence-in-health-care

Events

Save A Life Day (Free Naloxone Day)

“Save a Life Day” started in two counties in West Virginia in 2020, and it’s grown bigger each year. Now, there are events across the United States. Save a Life Day 2026 will be held on September 24, 2026.