Electronic Visit Verification

Section 120006(a) of the 21st Century Cures Act mandates that states implement Electronic Visit Verification (EVV) for all Medicaid personal care services (PCS) and home health services (HHCS) that require an in-home visit by a provider. This applies to PCS provided under sections 1905(a)(24), 1915(c), 1915(i), 1915(j), 1915(k) and Section 1115; and HHCS provider under 1905(a)(7) of the Social Security Act or a waiver.

States must require EVV use for all Medicaid-funded PCS by January 1, 2020 and HHCS by January 1, 2023.

What is EVV?

Electronic Visit Verification (EVV) uses technology to electronically record when a caregiver begins and ends an in-home services with a Medicaid waiver participant. These systems require a device, such as a smartphone, GPS-enabled tablet, or landline, to collect the caregivers’ start and end times.


CareBridge Logo

CareSource PASSE TM is working with CareBridge to leverage their software platform for the EVV solution for CareSource providers in Arkansas

Who is CareBridge?

CareBridge is a best-in-class EVV solution selected by CareSource PASSE and is available at no cost to you. You can use CareBridge for all your members, including those with other PASSE program memberships, also at no cost to your agency. CareBridge also supports a wide array of aggregation possibilities, meaning that if you currently have an existing 21st Century Act-compliant EVV system or vendor, we can work with that EVV vendor/system. CareBridge will send the data to the necessary parties on your behalf.

CareSource PASSE, in partnership with CareBridge, accepts billing for the following services:

  • Personal care under 21
  • Personal care over 21
  • In-home respite (AR Choice – not covered under PASSE)

In 2024, Arkansas Medicaid and CareSource PASSE will require the use of Electronic Visit Verification (EVV) for the following Home Health procedure codes:

Provider TypeProcedure Code Description


T1021/TD: Home Health RN Visit, Per Visit


T1021/TE: Home Health LPN Visit, Per Visit


T1021: Home Health Aide Visit


S9131: Home Health Physical Therapy by a Qualified Licensed Physical Therapist


S9131/UB: Home Health Physical Therapy by a Qualified Physical Therapy Assistant

If you are providing any of the above Home Health Services, you need to ensure you are connected with CareBridge by March 1, 2024.

CareBridge is offering live and On Demand training to help support providers during this transition. We recommend that you engage your staff in these trainings. If you are not utilizing CareBridge for EVV, let CareBridge know what vendor you are utilizing and make sure that vendor is connected to CareBridge.

Please visit the CareBridge website for more information about EVV. Providers may also call or email CareBridge for additional support.

To stay up to date on DHS alerts about EVV home health requirements, please visit:

Electronic Visit Verification (EVV) Information – Arkansas Department of Human Services

Please visit the CareBridge website for more information about EVV. Providers can also call or email CareBridge for additional support.