Health, Safety & Welfare

CareSource PASSE™ strives to limit the administrative burden while advocating for member access to quality health care. Access the below resources for programs and tools designed to support the care and treatment you provide to our members. 

Coordinating Integrated Care

CareSource PASSE understands that coordinated care is key to ensuring optimal outcomes for our members. We offer the following resources as tools to coordinate the best possible integrated care:

• Addiction Help
• Care Coordination
• Clinical Care Guidelines
• Depression Screenings
• Find a Doctor
• Forms
• Interpreter Services
• Opioid Tool Kit
• Pregnancy
• Preventive Health Guidelines
• Suicide Prevention Tool Kit

Member Benefits

As a CareSource PASSE provider, you can easily access members’ benefits to best serve their needs using the following resources:

• Member Handbook
• Pharmacy
• Prior Authorization

Provider Communications

CareSource PASSE supports coordination across all interventions along the continuum of care. Visit these pages for resources to support coordinated care with a holistic, integrated approach:

• Newsletters & Communications
• Provider Manuals
• Updates & Announcements

Provider Portal

Save time. Save money. Use the secure Provider Portal.

This online tool lets you verify member eligibility, submit claims electronically, check claim status and more, all in one convenient location.

Quality Improvement

We have established a Quality Improvement program to continually help us raise the bar on member care, including member safety through incident reporting and quality of care reviews of member services.

Access this program to help improve operational efficiency, delivery of health care services and health outcomes.

Providers Required to Report Incidents

AR Department of Human Services (DHS) has identified providers that are required to report incidents/serious occurrences to DHS and the PASSEs. Providers of the following services are required to submit reports:

• Psychiatric Residential Treatment Facility (PRTF) services,
• Home and Community-Based Services (HCBS) for those with Intellectual Disabilities and Behavioral Health needs
• CES-Waiver services,
• Outpatient Behavioral Health (OPBH) services, and
• Community Support System Provider (CSSP) services.

A list of reportable events and timeframes for HCBS, CES-Waiver, OPBH, and PRTF service providers can be found on our Quality Improvement page.

Providers of HCBS, CES-Waiver, and OPBH services:

Arkansas DHS Developmental Disabilities Services (DDS) has developed a Provider Portal for Incident Report Management. This is an online electronic portal for submission of Incident Reports.

Both CareSource PASSE and DHS receive incident reports when the DHS DDS Portal is utilized to submit incident reports.

Providers of PRTF services:

Arkansas DHS Division of Provider Services and Quality Assurance (DPSQA) Office of Long-Term Care (OLTC) has developed an incident module within the Enterprise Licensing System (ELS).  The ELS Portal is the online electronic portal for submission of Incident Reports to DHS DPSQA OLT. The PASSEs do not have access to the ELS Portal in order to receive submitted reports.

PRTF providers must submit reports of incidents/serious occurrences utilizing the [link Arkansas PASSE Incident Report Form] and submit it via secure email to CareSource PASSE: Incident.Reporting@CareSourcePASSE.com.

Mandated Reporters

The Arkansas Child Maltreatment Act and the Arkansas Adult Maltreatment Act deem all health care providers to be mandated reporters of any suspected adult or child abuse, neglect, exploitation, and maltreatment. Failure on the part of a health care provider to properly report suspected abuse, neglect, exploitation, and maltreatment to the appropriate hotline is a violation of these minimum standards.

Mandated Reporting Resources