Health, Safety & Welfare

Our programs and tools are designed to support the care and treatment you provide to our members. We strive to limit the administrative burden while advocating for member access to quality health care. 

Provider Portal

Save time. Save money. Use the secure Provider Portal.

This online tool lets you verify member eligibility, submit claims electronically, check claim status and more, all in one convenient location.

Provider Communications

CareSource PASSE™ supports coordination across all interventions along the continuum of care. Visit these pages for resources to support coordinated care with a holistic, integrated approach.

Coordinating Integrated Care

CareSource PASSE understands that coordinated care is key to ensuring optimal outcomes for our members. We ensure that all our providers have access to behavioral health resources and that behavioral health is integrated across all interventions.

We are committed to zero suicides. Explore our Suicide Prevention Tool Kit for resources to help you integrate suicide prevention strategies into your practice.

And in the battle against opioid abuse, we are taking action. Visit the Opioid Tool Kit for resources to support your practice and encourage best practices in opioid use and pain management.

Member Benefits

As a CareSource PASSE provider, you can easily access members’ benefits to best serve their needs.

Quality Improvement

CareSource PASSE continually assesses the quality of care and service offered to its members and implements programs to improve operational efficiency, delivery of health care services and health outcomes. We have established a Quality Improvement program to continually help us raise the bar on member care.

Incident Reporting

Home and Community Based Service (HCBS) Providers that are providing services to PASSE members under the 1915(i) and 1915(c) Waivers, must report the Incidents captured in the Provider Manual using the DHS Form linked here and emailed to the CareSource PASSE email.

To report an incident, please fill out the Navigate Arkansas PASSE Incident Report Form and email it to CareSource PASSE.

Navigate PRTF Incident Report Addendum – Use this form to report an Incident to CareSource PASSE along with the Office of Long Term Care Form.

Mandated Reporters

The Arkansas Child Maltreatment Act and the Arkansas Adult Maltreatment Act deem all staff of PASSE HCBS providers to be mandated reporters of any suspected adult or child abuse, neglect, exploitation, and maltreatment. Failure on the part of a PASSE HCBS provider to properly report suspected abuse, neglect, exploitation, and maltreatment to the appropriate hotline is a violation of these minimum standards.


Arkansas Child Abuse Hotline 1-800-482-5964 (TDD: 1-800-843-6349)

Arkansas Adult Protective Services 1-800-482-8049

Arkansas Department of Human Services – Find out more about how to report child abuse and neglect.

Training for Arkansas Mandated Reporters – Access training on how to recognize and report suspected abuse.

To report adult maltreatment online, please access the Arkansas LEAPS form.