Check Eligibility

We recommend that you check member eligibility each time a member presents for services, as member eligibility can fluctuate. Changes in health status such as pregnancy or certain medical conditions may also cause changes in plan eligibility.

Important Tools
Provider PortalMember ID Card

You can easily verify member eligibility by accessing the Provider Portal or through an eligible Electronic Data Interchange (EDI) clearinghouse.

The member ID card is used to identify a member; it does not guarantee eligibility or benefits coverage. Members may disenroll from CareSource PASSE™ and retain their previous ID card. Members may lose Medicaid eligibility at any time.

You can always verify member eligibility by accessing the Provider Portal or through an eligible Electronic Data Interchange (EDI) clearinghouse.

Quick Tips: Member Consent

When you check eligibility on the Provider Portal, you can also determine if a member has granted consent to share sensitive health information (SHI).

When a member has a sensitive health diagnosis (e.g., treatment for drug/alcohol use, genetic testing, HIV/AIDS, mental health or sexually transmitted diseases), you should verify if the patient has granted consent to share health information. On the Provider Portal, a message displays on the Member Eligibility page if the member has not consented to sharing sensitive health information.

Please encourage CareSource PASSE members who have not consented to complete a HIPAA Authorization Form so that all providers involved in their care can effectively coordinate their care. 

The HIPAA Authorization Form can also be used to designate a person to speak on the member’s behalf. This designated representative can be a relative, a friend, a physician, an attorney or some other person that the member specifies.

Want more information?
For questions not addressed on our website, please call Provider Services at 1-833-230-2100. You can reach us Monday through Friday from 8 a.m. to 5 p.m. Central Time (CT).