Claims
In addition to information about how to submit claims and check payments, CareSource PASSE™ offers you tools to find specific information, such as claim status and member coordination of benefits (COB) status.
Preferred Option: Submit Claims Online
Providers have the option to submit claims through our secure, online Provider Portal. You can submit claims, track claim payments and more. CareSource PASSE offers this service at no cost.
Submit Claims Online Using the CareSource PASSE Provider Portal
Please note: For Electronic Visit Verification (EVV) services, providers will need to have their visit verified by CareBridge in order for their claim to pay. Please visit the Electronic Visit Verification page for more information about EVV.
We encourage you to submit claims online to take advantage of the following benefits:
- Faster claim processing
- Reduced administrative costs
- Reduced probability of errors or missing information
- Faster feedback on claims status
- Minimal staff training or cost
| Helpful Tools & Resources | ||
|---|---|---|
| Provider Manual Refer to the CareSource PASSE Provider Manual for detailed information on how to submit claims. | Availity Portal CareSource PASSE also partners with Availity to offer electronic claim submission and real-time transactions at no charge | Non-Participating Provider Profile Form Non-participating providers must submit claims to CareSource PASSE using the Non-Participating Provider Profile Form. Please be sure to attach your W-9 form when you submit this online form. |
Get Paid Electronically
CareSource PASSE has partnered with ECHO Health, Inc. to deliver provider payments. ECHO offers three payment options:
- Electronic fund transfer (EFT) – preferred
- Virtual Card Payment (QuicRemit) – Standard bank and card issuer fees apply*
- Paper Checks
*Payment processing fees are what you pay your bank and credit card processor for use of payment via credit card.
Enrollment Instructions
Enroll with ECHO for payment and choose EFT as your payment preference for CareSource PASSE.
Questions? Call ECHO Customer Support at 1-888-834-3511.
Submit Claims Online VIA Provider Portal
Alternative Option: Submit Paper Claims
For the most efficient processing of your claims, CareSource PASSE recommends you submit all claims electronically. Paper claim forms are encouraged only for services that require clinical documentation or other forms to process.
Note: Providers are highly encouraged to upload paper claims via the Provider Portal.
Mail Paper Claims to the Following Address:
CareSource PASSE
Attn: Claims Department
P.O. Box 2308
Dayton, OH 45401-8730
More Information
For questions not addressed on our website, please contact the CareSource PASSE Claims department at 1-833-230-2100.