Update Practice Information

Keeping your provider information up to date is crucial for timely claims processing and enhancing patient experiences. Accurate data improves patient access, allowing them to easily find and connect with you, which leads to better care coordination and satisfaction.

Additionally, updated directories help members make informed choices, fostering trust in your practice. By maintaining current information, you also reduce unnecessary calls to your office, allowing your team to focus more on delivering exceptional care.

Update Your Information

Please submit any changes for your practice using the Provider Maintenance Form on the Provider Portal. Simply log in and select “Provider Maintenance” from the left-hand navigation. You can update CareSource PASSE™ with such changes as:

  • Adding or deleting a provider to a group
  • Changing an address or phone number
  • Adding new restrictions or capacity limitations
  • Adding location ADA accommodations
  • Adding cultural competency training information
  • Adding language capabilities at location

The information will be submitted electronically to CareSource PASSE, and you will receive an email verifying your requested changes.

Helpful Tools and Resources

  • CareSource PASSE Common Roster Template – This template should be completed by large facilities needing to add a large number of providers to their practices.
  • Forms Page – To terminate a provider, please follow the process outlined on this page’s provider roster.
  • New Health Partner Contract Form – Changes to your tax ID number or IRS name require an amendment to your contract and cannot be completed through provider maintenance. Use this form to make those changes.

BetterDoctor

CareSource PASSE has partnered with BetterDoctor, the Quest Analytics Accuracy solution that outreaches to providers to collect attestations for CareSource PASSE. State and federal regulations require that health plans must validate and update their contracted provider network every 90 days. This process ensures we have the most accurate information for claims payment and provider directories.

To learn more about CareSource PASSE’s collaboration with BetterDoctor, view the Navigate BetterDoctor FAQs.