Request Patient Services
We make it easy for you to request services for your patients. See below for benefit information and instructions to obtain services that enable improved access to care.
9-8-8 Suicide & Crisis Lifeline
9-8-8 is a direct, national line that will connect individuals with suicide prevention and mental health crisis resources. Dial 9-8-8 if a beneficiary or someone else is:
- In distress
- Feels like there may be a risk of suicide
- Having a crisis related to mental health, substance use or a developmental disability
24-Hour Nurse Advice Line
If beneficiaries have questions about their health or where to get care, our 24-Hour Nurse Advice Line provides around-the-clock access to a caring and experienced staff of registered nurses. Beneficiaries can call the 24-Hour Nurse Advice Line toll-free number located on their ID cards 24 hours a day, 7 days a week, 365 days a year.
Interpreter Services
We offer onsite sign and language interpreters as well as over-the phone (OPI) and video remote interpreting (VRI) when appropriate, for medical appointments outside of the surgical, hospital or emergency room setting*. These services are available to CareSource beneficiaries who are hearing impaired, do not speak English, or have limited English-speaking proficiency. These services are available at no cost to the beneficiary or provider.
As a provider, you are required to identify the need for interpreter services for your patients and offer assistance to them appropriately. You can utilize our Interpreter Services Request Form (coming soon) for this. For questions, please contact our Provider Services department at 1-833-230-2170. We ask that you let us know of beneficiaries in need of interpreter services, as well as any beneficiaries that may receive interpreter services through another resource.
We require hospitals, emergency rooms and skilled nursing facilities, at their own expense, to offer sign and other language interpreters for beneficiaries who are hearing impaired, do not speak English, or have limited English-speaking proficiency. This includes providers that perform in-office surgeries. These services should be available at no cost to the beneficiary.
Submit the Interpreter Service Request Form (coming soon) to request interpretation services for an upcoming appointment for a beneficiary.
Beneficiary Services
Representatives are available by telephone Monday through Friday, except on the following holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Our 24-Hour Nurse Advice Line is open 24/7, 365 days a year, including holidays.
| Beneficiary Services Contact Information | |
|---|---|
| Toll-Free Number | Hours of Availability |
| 1-833-230-2080 | Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET) |
Care Management
Do you have patients that need some extra help with appointments, transportation, resources such as housing or food, medication, DME’s, or managing their chronic conditions? Refer them to our Care Management program. Call Beneficiary services at 1-833-230-2080 or refer through the provider portal.