Contact Us

Member Services

1-833-230-2020 (TTY: 1-833-711-4711 or 711)

We are open October 1 through March 31, Monday through Sunday, 8 a.m. to 8 p.m.; April 1 through September 30, Monday through Friday, 8 a.m. to 8 p.m. We can help you:

• Learn more about your benefits and how to access them.
• Get printed copies of member materials sent to you at no charge.
• Get interpreters in the language you speak.
• Help find providers near you, and much more!

We are closed each year on:

If a holiday falls on a weekend, we will be closed the following business day. Our 24-Hour Nurse Advice Line is open 24/7, 365 days a year, including holidays.

Help in Other Languages and Formats

We can get you interpreters for sign language or in the language you speak. Interpreters can help you talk with us. You can also get materials in other formats like large print, Braille or audio. This is all at no cost to you.

24-Hour Nurse Advice Line

1-833-687-7301 (TTY: 1-833-711-4711 or 711)

Get the help you need 24 hours a day, 7 days a week, 365 days a year. We can help you:

• Learn about a health problem.
• Decide when a visit to a provider, urgent care, or an ER visit is needed.
• Find out more about prescriptions or over-the-counter medications, and much more!

Other Important Contacts

Care Management

1-844-679-7867 (TTY: 1-833-711-4711 or 711)

If you are not able to reach your care manager, call our care team for help. We are here Monday through Friday, 8 a.m. to 5 p.m. If you don’t have a care manager but want one, fill out the Care Management Contact Form.

CareSource Dual Advantage™ (HMO D-SNP) and CareSource Dual Advantage™ Plus (HMO D-SNP) Sales Representatives

1-844-607-2830 (TTY: 1-833-711-4711 or 711).

Have questions about the plans available? Call our sales team!

Send any written correspondence to:

CareSource 
P.O. Box 8738 
Dayton, OH 45401-8738