Contact Us

My CareSource account can be linked to manage health care for families. 

  • Choose or change your primary care provider (PCP).
  • Find out about benefits
  • View and print your ID card or ask that a new one be mailed.
  • Check your copays and coinsurance (as it applies).
  • View claims and records.
  • Take your Health Needs Assessment (HNA).
  • View health alerts

CareSource mobile app to use many of these features lets you have your plan on -the -go. The app is free.

Tell Us Form: Send us your question or thoughts. You will get an answer within one business day.

Member Services

Our Member Services staff will be happy to answer your questions. Call 1-855-202-0729 (TTY: 711). Monday – Friday from 7 a.m. to 7 p.m., except:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

Is there a CareSource member in your family who:

  • Does not speak English?
  • Needs something explained more?
  • Has trouble hearing?
  • Has a vision problem?

We will get someone to sign or speak your language. You can this this help during your doctor visits and talking to us. This can be over the phone or in person at no cost to you.

CareSource24® Nurse Advice Line

CareSource24 Nurse Advice Line is open 24/7, 365 days a year, along with observed holidays. The number is on the back of your ID card. To get the fastest help, have your ID number handy when you call.

  • Learn about a health problem.
  • Decide when to go to your doctor, urgent care, or ER.
  • Find out more about your medications.
  • Find out about health tests or surgery.
  • Learn about healthy eating.
  • If you have a mental health or behavioral crisis and need help.

Report Fraud, Waste & Abuse

CareSource has a program for handling cases of health care fraud, waste and abuse. We  follow and take action on any issue sent to us. See our Fraud, Waste & Abuse page.

Office of the Ombudsman

If you feel we have not fixed a problem, yell our Navigate Office of the Ombudsman. This involves:

  • Making sure you get a fair answer to any issues.
  • Helping you find covered care in the CareSource network.
  • Finding doctors who give care not covered under your CareSource plan.

Reach the Office of the Ombudsman by:

The Office of Ombudsman:

  • Is free of charge.
  • Is a neutral, independent support for you.
  • Helps arrange services with local groups for you.
  • Involves covered and non-covered services.
  • Helps guide you through your health plan.
  • Helps to solve unsettled issues.

Member Services: 1-855-202-0729 (TTY: 711), Monday through Friday 7 a.m. – 7 p.m.