Contact Us

Member Services

1-855-202-0729 (TTY: 711)

We are open Monday through Friday from 7 a.m. to 7 p.m. Eastern Time (ET). We can help if you:

  • Learn more about your benefits and how to access them.
  • Schedule transportation at no cost.
  • Get printed copies of member materials sent to you at no charge.
  • Get interpreters in the language you speak.
  • Help find providers near you, and much more!

CareSource
P.O. Box 8738
Dayton, OH 45401-8738

We are closed each year on:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Day

If one of these days falls on a weekend, we will be closed the following business day. Our 24-Hour Nurse Advice Line is open 24 hours a day, seven days a week, including holidays.

Help in Other Languages and Formats

We can get you sign language interpreters or interpreters in the language you speak. They can help you talk with us or your providers. You can also get materials in other formats. These formats include large print, Braille, or audio. This is all at no cost to you.

24-Hour Nurse Advice Line

1-844-206-5944 (TTY: 711)

Get the help you need 24 hours a day, seven days a week, 365 days a year. We can help you:

  • Learn about a health problem.
  • Decide when a visit to a provider, urgent care, or an ER visit is needed.

Find out more about prescriptions or over-the-counter medications, and much more!

Other Helpful Contacts

Addiction Support Line | 1-833-674-6437 (TTY: 711)

Office of the Ombudsman

If you feel we have not fixed a problem, tell the Office of the Ombudsman. The Office of Ombudsman:

  • Is a neutral, independent support for you.
  • Helps arrange services with local groups.
  • Involves covered and non-covered services.
  • Helps guide you through your health plan.
  • Helps to solve unsettled issues.
  • Is free of charge.

Reach the Office of the Ombudsman by:

The email and phone line are checked Monday through Friday, 8 a.m. to 5 p.m. ET. Calls or emails received after 5 p.m. are returned the next business day.