Contact Us

CareSource knows health care can be confusing. We strive to make it easy for doctors, members and the community to work with us, whether online or over the phone. That’s Health Care with Heart®!

Online Self-Help Tools

Need to find a new doctor or see if your prescription medicine is covered by CareSource? Need to request a new CareSource member ID card or access claim information? You can find information fast and submit requests online anytime day or night by using the Quick Links on the left side of the page.

With Quick Links, you can locate doctors/providers, pharmacies and covered medications. You can also set up a free, secure My CareSource® online account to change your doctor, request a new ID card, pay your premium, see your claim information and more. Log in or create your My CareSource account. You can also get the free CareSource mobile app to use many of these features on-the-go.

You can also use the online Tell Us form to send us your question or request. You will receive a response within one business day. If you send us your question or request on a Friday, you will get a response on the next business day.

Member Services

If you are having trouble finding the information you are looking for on our website or have more questions, please call us. Our Member Services staff will be happy to answer your questions. You can also contact your Care Manager with questions.

Member Services: 1-844-607-2827 (TTY: 1-800-255-0056 or 711). We are open 8 a.m. to 8 p.m. EST, seven days a week from October 1 to March 31, and Monday through Friday the rest of the year.

To observe the holidays, CareSource Member Services is closed on these days:

    • Thanksgiving Day, November 26, 2020
    • Christmas Day, December 25, 2020
    • Memorial Day May 31, 2021
    • Independence Day July 5, 2021
    • Labor Day September 6, 2021

CareSource24® Nurse Advice Line

If you have questions about your health, CareSource24® provides around-the-clock access to a caring and experienced staff of registered nurses. Members can call the CareSource24 toll-free number located on your CareSource member ID card 24 hours a day, 7 days a week, 365 days a year.

Our nurses can help you:

  • Decide when self-care, a doctor visit or the emergency room is appropriate.
  • Understand a medical condition or recent diagnosis.
  • Prepare questions for doctor visits.
  • Find out more about prescriptions or over-the-counter medicines.
  • Learn about nutrition and wellness .

MA Care Management Team

CareSource offers personalized care management and education resources at no additional cost to you. Whether it’s finding a community resource, making health appointments or assessing next steps for a health goal, your Care Manager is with you every step of the way. Questions? Contact a Care Manager by completing the Care Management Contact Form or call 1-844-679-7867 (TTY: 711). Care Management is open 8 a.m. – 5 p.m., Monday through Friday Eastern Standard Time (EST).

Report Fraud, Waste & Abuse

CareSource has a program for handling cases of health care fraud, waste and abuse. We monitor and take action on any member or provider fraud, waste and abuse. Please see our Fraud, Waste & Abuse page for more information.