Contact Us
Need Help Now?
Call 988 or text HOME to 741741 to reach a crisis counselor 24 hours a day, 7 days a week.
Beneficiary Services
1-833-230-2080 (TTY: 711)
We are open Monday through Friday from 8 a.m. to 6 p.m. Eastern Time. Call us if you:
- Have questions about your plan.
- Want to know your rights.
- Need to find a provider near you.
- Have questions about a benefit, and much more!
Help in Other Languages and Formats
We can get you interpreters for sign language or in the language you speak. Interpreters can help you talk with us or your providers. You can also get materials in other formats like large print, Braille or audio.
We are closed each year on:
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Our 24-Hour Nurse Advice Line is open 24/7, 365 days a year, including holidays.
24-Hour Nurse Advice Line
1-833-687-7376 (TTY: 711)
Get the help you need 24 hours a day, 7 days a week, 365 days a year. We can help you:
- Learn about a health problem.
- Decide when a visit to a provider, urgent care, or an ER visit is needed.
- Find out more about prescriptions or over-the-counter medications, and much more!
Other Important Numbers
Behavioral Health Crisis Line
1-833-227-3111 (TTY: 711)
If you or a loved one are dealing with a behavioral or mental health crisis, call us 24 hours a day, 7 days a week, 365 days a year.
Care Management
1-844-206-6188 (TTY: 711)
Get support tailored to you. We can work with you and your providers to coordinate your care. We are here Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.