Coronavirus Information and Resources
Member Support
MYidealDOCTOR
CareSource partners with MYidealDOCTOR™ to provide telehealth services. If you believe you have been affected by COVID-19, you can use MYidealDOCTOR to talk to the doctor by phone, computer or mobile app to evaluate your symptoms without having to leave your home.
CareSource24
CareSource24® Nurse Advice Line provides around-the-clock access to a caring and experienced staff of registered nurses. They can help you decide where to get care. Members can call the CareSource24 toll-free number located on their ID cards 24 hours a day, 7 days a week, 365 days a year.
RxInnovations
You might be able to take advantage of early refills, 90-day fills, or home delivery. Some network pharmacies can deliver or mail prescriptions. Contact your local pharmacy to see if this service is available.
CDC Resources & Updates
COVID-19 Information
Testing for COVID-19
Contact any Georgia public health department to schedule an appointment at the closest Specimen Point of Collection (SPOC) location. Click on the link for more information.
State-by-State Resources
New Benefits, Existing Programs, and Services for Members:
We want our members to rest assured that their health coverage through CareSource continues to offer many existing programs and services in addition to new options due to COVID-19.
- COVID-19 testing is covered with no out-of-pocket costs for all members, regardless of their plan. Members will receive COVID-19 testing at approved locations.
- CareSource 24® Nurse Advice Line provides members with unlimited access to talk with a caring and experienced staff of registered nurses about symptoms or health questions.
- Telehealth options are encouraged as available from your primary provider or through MYidealDOCTOR™. CareSource partners with MYidealDOCTOR to offer members access 24/7 to doctors by phone, mobile app or computer to evaluate symptoms or risk of infection, and triage next steps. Contact your primary care provider (PCP) to see if they offer telehealth visits.
- Care Management is available to support members at higher risk for developing more serious complications from COVID-19 illness.
- Early refills of your medications for all CareSource members is available for most drugs.
- 90-day supply of maintenance medications for CareSource members (where allowable).
- Home delivery for prescription drugs available to Georgia Marketplace members.
- MyResources interactive tool connects members with programs and services to access food, shelter, financial support and more. Log into your My CareSource® account.
Additional Topics
CareSource monitors state and federal guidance on COVID-19, and we recognize that rules related to services, coverage and requirements may change quickly as the situation evolves.
Requirements may vary by plan.
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Fraud Alert
Some known schemes involve:
- There are many scammers making fake businesses, websites, and social media accounts claiming to sell medical supplies like surgical masks. They pocket the money and do not give the supplies.
- Economic payment impacts – people are getting phone calls, texts, emails, and social media posts about the economic impact payment to citizens during COVID-19. These are scams trying to gain access to your private information or get you to pay them a small fee to have your check expedited. Do not sign over your economic impact payment check to someone you do not know or give your banking information to anyone.
- Selling fake cures for COVID-19 online.
- Phone calls, web posts or emails, and door to door visits guaranteeing free care packages. Care packages may have hand sanitizer, vaccines, or free testing kits in exchange for your Medicaid or Medicare number.
- Phishing emails from groups posing as the World Health Organization (WHO) or the Centers for Disease Control and Prevention (CDC).
- Malicious websites and apps that appear to share COVID-19 related info. Their goal is to gain and lock use to your phone, tablet or computer until you send funds.
- Fake charitable groups asking for donations.
For more info on fraud schemes about COVID-19, visit the Office of the Inspector General’s site. The Federal Trade Commission also has helpful info on their site.
If fraud is suspected, call the CareSource member hotline. Tell the automated aide you wish to report fraud. You will connect to a confidential fraud hotline. This hotline is available 24 hours seven days a week.
You may also report using the following ways:
- Email: fraud@caresource.com
- Fax: 1-800-418-0248
- Mail: CareSource
Attn: Program Integrity
PO Box 1940
Dayton, OH 45401-1940
Contact Us
If you are having trouble finding the information you are looking for on our website or have more questions, please call us. Our Member Services staff will be happy to answer your questions.