End or Change Membership

 If you  are not happy with CareSource, let us know. We want to make it right.  You have the right to change to  a different Georgia Families®managed care plan. This is allowed:

  • During the first 90 days after you sign up. Or are sent notice of  signing up with
  • Every 12 months from your date of signing up
  • When you have a reason to change, such as:
    • You want to be on the same plan as a family member,
    • You need care or providers that are not offered in the CareSource network, or
    • You got poor quality care

    Please review your Navigate member handbook to learn more about disenrollment.

    Renew Your CareSource Insurance


     Redetermination happens at least each year.

    You will get a note in the mail before the renewal deadline. The renewal date is based on:

    • New members – 12 months from the original date of eligibility
    • Existing members – 12 months from the last redetermination date
    • Have the Social Security number and/or DOB handy for the Head of Household Medicaid Member.
    • Other DFCS info as needed.

    Renew Your Coverage in One of These Ways

    • Online. Go to the Georgia Gateway, sign in and renew your benefits.
    • By Phone. Call DFCS at 1-888-GA-ENROLL (1-888-423-6765) (TTY:711).
    • By Mail. Fill out the form and mail it back right away to DFCS. Find the address to your local county office here.
    • In Person. Visit your local county DFCS office. Find your local county office here.


    Call your local DFCS office if you have questions. It must be handled by your local DFCS office.

    Visit staycovered.ga.gov

    Note: Please make sure that DFCS has your current address and phone number.

    Member Services: 1-855-202-0729 (TTY: 1-800-255-0056 or 711), Monday – Friday 7 a.m. – 7 p.m.