File a Grievance

What is a Grievance?

A grievance is an official complaint. You have the right to file a grievance at any time. Examples of grievances include:
  • You cannot get a timely appointment with a provider.
  • You think the provider’s office staff did not treat you fairly.
  • You are not satisfied with the quality of care you received.

These types of grievances do not involve benefits or denial of benefits.

The Grievance Process

You or your authorized representative may file a grievance verbally or in writing at any time. You or your authorized representative can file a grievance with the state or with CareSource. Call Member Services or send a letter to:

CareSource
Attn: Member Grievances
P.O. Box 1947
Dayton, OH 45401

You can also file a grievance in your My CareSource account. A provider may not file a grievance for you.

Please call Member Services if you have any questions. You may also write to us at:

CareSource
Attention: GA Member Grievance and Appeals
P.O. Box 1947
Dayton, OH 45401

Please call us if you have any problems reading or understanding this information. We can read this out loud for you, in English or in your primary language. We also can help you if you are visually or hearing impaired. We can provide language services to help you file a complaint or appeal at no cost to you.