Telehealth

Use a phone, computer, or tablet to meet with a provider. You can use telehealth for many common issues. Your provider gives you quick medical advice that can prevent your condition from getting worse.

There is no cost to use telehealth and no stress of needing to get to and from the doctor’s office.

Your primary care provider (PCP) may offer telehealth. Please check with your PCP for available options and to learn more.

CareSource also offers two types of telehealth services: Georgia Partnership for Telehealth (GPT) and Teladoc®.

Georgia Partnership for Telehealth (GPT)

CareSource works with GPT to give you more access to specialty care. Learn more about GPT through your member handbook.

Teladoc

You may use Teladoc® to speak to a board-certified provider 24/7. Use Teladoc for common health problems and behavioral health care, like:

General HealthBehavioral Health*

Talk to a provider 24/7. Use for non-emergency health care needs like:

  • Cold and flu
  • Sore throat
  • Sinuses
  • Allergies
  • Pink eye
  • Ear infections
  • Urinary tract infections
  • Rash
  • Skin conditions
  • And more

Talk to a therapist or prescriber seven days a week, 7 a.m. to 9 p.m.

  • Anxiety
  • Depression
  • Stress
  • Substance use
  • Trauma
  • Relationship issues
  • And more

*Age restrictions apply.

How Do I Use Teladoc?

There are easy ways to connect:

What Can I Expect From a Teladoc Visit?

  • Most general health visits last about 15 minutes or less. Most behavioral health visits last 45 minutes, just like an in-person visit. You can get advice, diagnosis and even prescriptions, when needed.
  • If a prescription is needed, you can pick it up at your regular in-network pharmacy or any network pharmacy that you choose.
  • If you need more care, the provider will help you follow up with your PCP.

Have your CareSource member ID number ready when you call. You will need to answer a few questions and a doctor will call you, often within 10 minutes.

Note: Teladoc should not be used for trauma, chest pain, shortness of breath, or the prescribing of DEA (Drug Enforcement Agency) controlled substances.