Where To Get Care
We want to make sure you have easy access to care from the right provider when you need it.
| Primary Care Provider (PCP) | Telehealth | Convenience Care Clinics | Urgent Care | Emergency Services |
|---|---|---|---|---|
Used for common illnesses and advice. You will get most of your preventive care from your PCM. | Visit with a provider by phone or computer from wherever you are. Ask your providers if they offer telehealth. | Used for common illnesses like coughs, colds, sore throats, and to get immunizations. They are found in many local drug and grocery stores. | Used to treat non-life threatening issues. When your provider is not available and your health issue cannot wait. | Used for life-threatening |
Not sure where to go for care? Call the 24-Hour Nurse Advice Line at 1-833-687-7376 (TTY: 711). We are here for you 24 hours a day, 7 days a week.
Primary Care Manager (PCM)
You will get most of your care from your primary care manager (PCM). Going to the same PCM each time you need care will help them get to know you and your needs. The more familiar your PCM is with you and your medical history, the better your PCM will be able to treat you. You can see any in-network PCM or provider. Find a PCM through our Find a Doctor tool (Florida | Georgia). You can change to any PCM in our network as often as needed.
Telehealth
There is no extra cost to use telehealth and you don’t need to go to an office for a visit. You can see medical and mental health providers via telehealth for many illnesses and injuries, common health conditions, follow-up appointments and screenings as well as for prescribing medication(s). Learn about telehealth options.
Convenience Care Clinics
Convenience care clinics offer an easy option when you need care for minor injuries or illness. Visit clinics inside select drug and grocery stores for care. Most clinics are open in evenings and on weekends, and most take walk-ins.
You can find convenience care clinics through our Find a Doctor tool (Florida | Georgia).
Urgent Care
Consider going to an urgent care when you need more care than your PCM or a convenience care clinic can provide. Find the nearest urgent care through our Find a Doctor tool (Florida | Georgia).
Hospital Emergency Room
A hospital emergency room (ER) visit is for true emergencies. If your issue is not a true emergency, you may have to wait a long time to be treated, and your claim may not be covered. CSMV beneficiaries can only get care at a military hospital or clinic in an emergency. A copay may apply depending on your sponsor status and group.