MyCare Care Management works with you to help you achieve what matters most. Your care manager, or a member of the care management team, is available 24 hours a day, 7 days a week. Your care manager will work with you to develop a person-centered support plan and partner with you in your health care journey to ensure we support your physical, mental and social needs.
CareSource understands that living with a health condition can be hard. We are here to help you and better support your health. Our goal is to make sure you have the right tools to stay as healthy as possible.
We help our members through:
- The MyHealth online tool for members 18+ to participate in a journey to improve their health.
- Materials with helpful tips and information to manage their condition and promote self-management skills.
- Care Coordination with outreach teams.
- One-to-one care management (if they qualify).
We may receive information from your doctor, pharmacy or other health care source letting us know that you would benefit from a program. We will send you materials related to your health condition along with tips and resources to help you self-manage your condition.
All ages (children, teens and adults) are eligible to participate in a program. Any member may self-refer or be referred into a disease management program to receive condition-specific information or outreach. Please call us if you would like more information about your health condition or would like to be part of a disease management program. You can reach us at 1-844-438-9498. If you do not wish to receive further materials or outreach, please call the number above.
Your health and wellness are important to us at CareSource. One of the advantages of CareSource MyCare Ohio. is that every member is assigned a Care Manager. We provide person-centered care coordination. We help you develop a personalized plan for your health. We use a team approach with you at the center and support your needs. Your Care team is a group of people who can help you meet your goals for a healthy life. Your Care team may include providers, specialists, loved ones, neighbors and community resources.
It’s important to have someone you can trust to help you stay healthy. Your Care Manager will help coordinate all your health care needs and assist with communications between the Care team members. He or she will help you take the best care of yourself and understand the importance of your medication plan, lab work or a medical test. Your Care Manager will be an advocate for your goals and help you navigate the health care system. CareSource Care Management will coordinate your Medicare and Medicaid benefits so you can have peace of mind and focus on your well-being and healthy life.
Whether it’s finding a community resource, making health appointments or assessing next steps for a health goal, your Care Manager will lead the way. Together with your Care team, he or she can oversee your needs and coordinate your care.
If you don’t know who your Care Manager is, please call Member Services at 1-855-475-3163 (TTY: 1-800-750-0750 or 711), Monday – Friday, 8 a.m. – 8 p.m.