Contact Us

CareSource® strives to make it easy for you to work with us, whether online or over the phone.

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

For questions not addressed on our website, please call Provider Services at 1-833-230-2176. You can also contact one of our Navigate Health Partner Network Managers.

You can reach us Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET).

DepartmentPhoneHours of OperationOther

Provider Services

1-833-230-2176

Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET)

Medical Prior Authorization

1-833-230-2176

Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET)

Fax: 844-417-6157

Pharmacy Prior Authorization

1-800-416-1673

Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET)

Fax: 877-328-9660

Pharmacy

1-877-891-5279Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET)

Claims

1-833-230-2176

Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET)

CareSource
Attn: Claims
P.O. Box 8730
Dayton, OH 45401-8730

Appeals

1-833-230-2176

Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET)

Fax: 844-417-6261

CareSource
P.O. Box 1947
Dayton, OH 45401-1947

You can also do business with us online any time day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.