Contact Us

CareSource® strives to make it easy for you to work with us, whether online or over the phone.

For questions not addressed on our website, please call Provider Services at  1-833-230-2155.

You can reach us Monday through Friday from 8 a.m. to 6 p.m. Eastern time.

You can also do business with us online any time day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.

Key Contact Information

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

DepartmentPhoneOther
Provider Services1-833-230-2155
Medical Prior Authorization1-833-230-2155Fax: 888-752-0012
Pharmacy Prior Authorization1-833-230-2155
Pharmacy1-833-230-2155
Claims1-833-230-2155CareSource
Attn: Claims
P.O. Box 2008
Dayton, OH 45401-2008
Appeals1-833-230-2155Fax: 937-531-2398

CareSource
Attn: Provider Appeals
P.O. Box 2008
Dayton, OH 45401-2008

Care & Disease Management1-855-202-0729