Contact Us

For questions not addressed on our website, please call Provider Services at 

For questions not addressed on our website, please call Provider Services at 1-833-230-2101. You can also contact one of our  Navigate Health Partner Network Managers.

You can reach us Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET).

Key Contact Information

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

DepartmentPhoneOther

Provider Services

1-833-230-2101

Medical Prior Authorization

1-833-230-2101

Fax: 1-844-676-0372

Pharmacy Prior Authorization

1-833-230-2101 

Pharmacy

1-833-230-2101

Claims

1-833-230-2101

CareSource
Attn: Claims Department
P.O. Box 803
Dayton, OH 45401-0803

Appeals

1-833-230-2101

CareSource
Attn: Provider Appeals
P.O. Box 2008
Dayton, OH 45401-2008

Care & Disease Management

1-844-438-9498

You can also do business with us online any time of the day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.