Contact Us

CareSource® strives to make it easy for you to work with us, whether online or over the phone.

For questions not addressed on our website, please call Provider Services at 1-855-202-1058

You can also reach us by contacting one of our Navigate Contracting Managers Monday through Friday from 8 a.m. to 6 p.m. Eastern time.

You can also do business with us online any time of the day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.

Key Contact Information

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

Department

Phone

Additional Information

Provider Services

1-855-202-1058

Medical Prior Authorization

1-855-202-1058

Pharmacy Prior Authorization

1-855-202-1058

Fax: 866-930-0019

Pharmacy

1-855-202-1058

Claims

1-844-607-2831

CareSource
Attn: Claims Department
P.O. Box 803
Dayton, OH 45401

Disease Management

1-844-438-9488

Care Management

1-855-202-0729

Referral fax: 844-417-6255

Behavioral Health

1-855-202-1058

Quality Improvement

1-855-202-1058

Appeals

1-855-202-1058

Fax: 1-937-531-2398

CareSource
Attn: Health Partner Appeals-Georgia,
P.O. Box 2008
Dayton OH 45401

Office of the Ombudsman

The CareSource Office of the Ombudsman is an independent, neutral department within CareSource that serves the needs of CareSource members, providers and other stakeholders.

The CareSource Office of the Ombudsman is committed to ensuring stakeholders obtain impartial resolution to their concerns. In addition, this department identifies and mitigates potential systemic issues within the health plan.

The Office of the Ombudsman:

  • is free of charge.
  • is a neutral, independent advocate for CareSource members.
  • helps coordinate services with local community/advocacy organizations. (This includes both covered and non-covered services.)
  • provides health plan navigation and advocacy assistance to research and resolve outstanding issues.
  • assists with complaint and grievance resolution.

Contact the CareSource Office of the Ombudsman: 1-678-214-7580
Toll Free: 1-877-683-8993