Contact Us
Provider Services
We are open Monday through Friday from 8 a.m. to 6 p.m. Eastern Time (ET).
|
|
If a holiday falls on a weekend, we will be closed the following business day.
Provider Portal
Do business with us online any time of the day or night with our provider portal. You can use the Provider Portal to check:
- Claims
- Prior authorization status
- Beneficiary eligibility
- Coordination of benefits, and more
Additional Key Contact Information
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
| Department | Phone | Hours of Operation | Additional Information |
|---|---|---|---|
| Medical Prior Authorization | 1-833-230-2080 | Fax: 937-396-3052 | |
| Administered Drug Prior Authorization | 1-833-230-2170 | Monday through Friday from 8 a.m. to 6 p.m. ET | Fax: 888-399-0271 |
| Pharmacy Prior Authorization | 877-363-1303 | Call-In Prior Authorizations: 866-684-4488 | |
| Pharmacy Help Desk | 877-363-1303 | ||
| Claims | 1-833-230-2170 | ||
| Appeals | 1-833-230-2170 | Fax: 937-531-2398 TRICARE Prime Demo |