Behavioral Health

Our program is designed to support the care and treatment you provide to our members. We strive to limit the administrative burden while advocating for member access to quality behavioral health care. 

Save time. Save money. Use the secure Provider Portal.

The Provider Portal lets you verify member eligibility, submit claims electronically, check claim status and more, all in one convenient location. Explore the resources available to you.

Behavioral Health is critical to overall wellness. Learn how provider care coordination for members ensures quality of care here.

Provider Communications

CareSource understands that coordinated care is key to ensuring optimal outcomes for our members. We support behavioral health coordination across all interventions along the continuum of care. Visit these webpages for resources to support coordinated care with a holistic integrated approach.

9-8-8 Suicide & Crisis Lifeline Georgia

DIAL 9-1-1 if you or someone else is in danger.

DIAL 9-8-8 if you or someone else is:

  • In distress
  • Feels like there may be a risk of suicide
  • Having a crisis related to mental health, substance use or a developmental disability

What is 9-8-8?

9-8-8 is a direct, national line that will connect individuals with suicide prevention and mental health crisis resources.

Effective July 16, 2022, 9-8-8 calls, texts and chats in Georgia will be answered by the Georgia Crisis and Access Line (GCAL), 24 hours a day, 7 days a week, 365 days a year.

Questions about 9-8-8?

Check out the 9-8-8 website, review when to use 9-8-8, watch how it works or watch the Overview video.

Coordinating Integrated Care

CareSource understands that coordinated care is key to ensuring optimal outcomes for our members. We ensure that all of our providers have access to behavioral health resources and that behavioral health is integrated across all interventions.

We are committed to preventing suicide. Explore our Suicide Prevention Tool Kit for resources to help you integrate suicide prevention strategies into your practice.

CareSource wants to help in the battle against opioid abuse, and we are taking action. Visit the Opioid Tool Kit for resources to support your practice and encourage best practices in opioid use and pain management.

CareSource is committed to primary-behavioral health integration. We prioritize seamless communication initiated by behavioral health to primary care providers to promote the best outcomes for members. Please use the Navigate Coordination of Healthcare Exchange of Information Form when billing for behavioral health services to receive reimbursement for coordination of care.

Member Benefits

As a CareSource provider, you can easily access members’ benefits to best serve their needs.

Quality Improvement

CareSource continually assesses the quality of care and service offered to its members and implements programs to improve operational efficiency, delivery of health care services and health outcomes. We have established a Quality Improvement program to continually help us raise the bar on member care.

Adaptive Behavior Services

Effective Jan. 1, 2018, CareSource includes adaptive behavior services in our Medicaid benefit structure for the managed care population, in collaboration with the Georgia Department of Community Health. We are looking for like-minded providers who will join with us in delivering adaptive behavior services for Medicaid-eligible members under 21 and PeachCare for Kids® eligible members under 19.

Joining our network is easy. To initiate the onboarding process, complete the New Health Partner Contract Form. Be sure to insert contract code: 118ASD.