Provider Complaints

CareSource® will thoroughly investigate each provider complaint using applicable statutory, regulatory and contractual provisions, collecting all pertinent facts from all parties and applying the CareSource written policies and procedures. Providers are permitted to submit complaints to CareSource regarding CareSource’s policies, procedures or any aspect of CareSource’s administrative functions. All provider complaints should be clearly documented.

Providers have 30 calendar days from the date of the incident to file a provider complaint:

CareSource
Attn: Provider Grievances
P.O. Box 1947
Dayton OH 45401-1947

Phone: 1-855-202-1058

CareSource strives to resolve all provider complaints within 30 days. We ensure that CareSource executives with the authority to require corrective action are involved in the provider complaint process. CareSource also allows providers to consolidate complaints or appeals of multiple claims that involve the same or similar payment or coverage issues, regardless of the number of individual members or payment claims included in the bundled complaint or appeal.