COVID-19 Information and Resources

CareSource has provided links to your state’s Department of Health, and we encourage you to monitor your state’s guidance.

CareSource’s response to COVID-19 may vary by plan and state requirements. Please check your plan’s updates page frequently for specific guidance from CareSource.

Resources

Information for Healthcare Professionals

Centers for Disease Control and Prevention (CDC)

Coronavirus (COVID-19) Partner Toolkit

Centers for Medicaid and Medicare Services (CMS)

Telehealth Toolkit

CareSource has developed resources to help you with your telehealth practice. Access the resources below for telehealth-related guidance.

State Information

Updates & Announcements

Latest UpdatesDate
NavigateCOVID-19: Provider Vaccination Resources03/02/2021
NavigateCOVID-19: Vaccination Billing Resource01/29/2021
NavigateCOVID-19: Anti-Stockpiling Quantity LimitsUPDATE05/07/2020
NavigateCOVID-19: Dental Provider Resources04/28/2020
NavigateCOVID-19: Anti-Stockpiling Quantity LimitsThis notification has been revised. See notification dated 05/07/2020.04/24/2020
NavigateCOVID-19: Temporary Expansion for Molecular Diagnostic Testing for Influenza Virus Infection and Streptococcus A and B04/16/2020
NavigateCOVID-19: Prior Authorization Guidance04/09/2020
NavigateCOVID-19: CDC Health Alert on Chloroquine04/07/2020
NavigateCOVID-19: Temporary Telehealth Services03/27/2020
NavigateProtecting Members and Reducing the Spread of COVID-1903/23/2020

Important Topics

CareSource monitors state and federal guidance on COVID-19, and we recognize that rules related to services, coverage and requirements may change quickly as the situation evolves. We will continue to update information for our provider partners.

Requirements may vary by plan. Please check your Updates & Announcements page frequently for specific plan guidance.

*Please note: We are continuously updating this site as information evolves.

  • Access & Availability

    CareSource encourages members to seek care first with their primary care provider. In the event that a member needs to see an out-of-network provider during this time, we have standards to ensure continuity of care:

    Referrals

    CareSource does not require referrals; therefore, members will not experience a barrier to referral restrictions during this time.

    Credentialing

    CareSource is closely monitoring guidance from the National Committee for Quality Assurance (NCQA) for any credentialing process changes.

    State Licensure

    Generally, providers are required to be licensed in the state where services are performed, unless otherwise provided by state law. Please reference your state’s guidance for licensure requirements.

  • Business Continuity

    CareSource has business continuity plans in place to protect our members from disruptions in service. We are in communication with state and local health departments to ensure we are prepared to maintain full operations across the organization. In addition, we are working with our vendor partners to ensure they have adequate business continuity plans in place. We are following all Centers for Disease Control and Prevention (CDC) guidance and protocols to prevent workplace exposures to COVID-19.

    We do not anticipate any disruption in claims or prior authorization processing. We will communicate any updates to providers should processing delays occur.

  • Coding

    Coding guidelines are established based on guidance from the Centers for Medicare & Medicaid Services (CMS), the Centers for Disease Control and Prevention (CDC) and state agencies. We’re continuously monitoring updates and providing information as it becomes available. 
     
    American Medical Association (AMA) has approved a CPT code for COVID-19 testing:
     
    • 87635 Infectious agent detection by nucleic acid (DNA or RNA); severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) (Coronavirus disease (COVID-19)), amplified probe technique 
     
    Please see AMA bulletin on the appropriate use of this codes and check with state regulatory guidance for further requirements.
     
    For further COVID-19 coding information, providers should reference the Centers for Medicare & Medicaid Services (CMS) and the Georgia Department of Public Health website to properly code for COVID-19 testing. 
  • Cost Sharing

    On March 9, 2020, CareSource announced that all members, regardless of their plan, are able to receive COVID-19 testing with no out-of-pocket costs. Specifically, CareSource will partner with laboratories that have successfully verified and are currently using COVID-19 diagnostic tests in accordance with the Centers for Disease Control and Prevention (CDC). Providers are advised to use their judgment to determine whether a COVID-19 test should be ordered for a patient. For the latest news and guidance on the virus testing and treatment, please visit the Centers for Disease Control and Prevention (CDC) website.

  • Coverage

    CareSource covers COVID-19 testing, treatment services, and vaccination administration. To ensure accurate reimbursement for covered services, please reference the Centers for Medicare & Medicaid Services (CMS) website for guidance.

  • Pharmacy

    CareSource is closely monitoring medication and product supplies in conjunction with the need for expedited prior authorizations of medication, where necessary.

    90-Day Supplies

    Ninety-day supplies are available through mail-order pharmacy for Preventive, Low Cost, and Brand drugs. Specialty drugs are limited to 30-day supplies.

    Prescription Deliveries

    CareSource covers prescriptions delivered or mailed to patients’ homes. CareSource waives patient signature requirements during the pandemic. Pharmacists may enter “COVID-19” in place of patients’ signatures.

    Drug Shortages

    In the event that a drug shortage occurs, CareSource will work with our members and network pharmacies to ensure members have access to the medications required. In the event that an in-network pharmacy is unable to provide the necessary medication(s), CareSource will work with members to obtain necessary medications, including at an out-of-network pharmacy, if necessary.

  • Prior Authorizations

    No prior authorization is required to order COVID-19 testing or treatment. In an effort to ensure that CareSource members are receiving appropriate care management and discharge planning, CareSource will continue to accept requests for concurrent reviews and administrative authorizations for inpatient stays. CareSource will make every effort to ensure that this does not create a barrier to care, as we acknowledge that hospitals will be short-staffed.

    CareSource aligns our prior authorization requirements with federal and state guidance. Please continue checking your state website for the most up-to-date guidance on prior authorizations.

  • Telehealth

    CareSource currently covers telehealth services to ensure our members can have access to health care services, particularly in situations where reducing the risk of infection and spread of disease is of utmost importance. 
     
    Members should contact their primary care provider to see if their provider offers telehealth visits and learn how to access these services directly from their providers. For the most up-to-date information, CareSource encourages members to contact their provider directly to find what telehealth services are available to them.
     
    CareSource partners with MyIdealDOCTOR™ to provide telehealth services for medical purposes, not behavioral health services. MyIdealDOCTOR™ is available for members starting at two years of age. The services allow members to see a board-certified physician anywhere, anytime using their phone, mobile app or computer.
     
    Members can contact MyIdealDOCTOR™ by:
     
    Behavioral health is not covered by MyIdealDOCTOR™. CareSource covers a variety of behavioral health telemedicine services, including:
     
    • Psychotherapy services (Individual, Group, Family)
    • Counseling (Individual, Group, Family)
    • Assessment and Screening for Mental Health and Substance Use Disorders
    • Psychiatric consultation, including medical management services
    For behavioral health services, we encourage members to speak with their behavioral health provider about telehealth options.
     
    CareSource24®, CareSource’s 24/7/365 Nurse Advice line, provides members with unlimited access to talk with a caring and experienced staff of registered nurses about symptoms or health questions. CareSource patients can find the CareSource24 phone number on their member ID card.
     
    Members can reach CareSource24 at: 1-833-687-7342
     
    CareSource aligns our telehealth prior authorization requirements with federal and state guidance. CareSource will process telehealth claims and cover services in accordance with federal and state guidelines. 
     
    Generally, claims will be processed in accordance with billing guidelines outlined in the Centers for Medicare & Medicaid Services’ (CMS) fact sheet, as well as with state guidance.
     
    Out-of-Pocket Costs
    Out-of-pocket costs are not waived for telehealth visits, except in the case of services related to COVID-19 testing, screening and treatment.
     
    Reimbursement
    Telehealth visits are considered the same as in-person visits and are paid at the same rate as regular visits.
     
    Phone and Text Visits
    All claims will be processed in accordance with billing guidelines as outlined in the Centers for Medicare & Medicaid Services’ (CMS) fact sheet, as well as with state guidance. Telehealth is still defined as the direct delivery of health care services to a patient via synchronous, interactive, real-time electronic communication comprising both audio and video elements.
     
    Timely Payment

    As new guidance is released related to COVID-19, CareSource will make every effort to add/configure new codes and process claims in a timely fashion. If a denial occurs prior to configuration, we will process the claim proactively. There is no need for a provider to take any action.

    Generally, there are not limitations on the site where patients or providers can be located when telemedicine services are delivered. 
     
    Covered Channels of Communication
    During the COVID-19 Nationwide Public Health Emergency, covered health care providers may use popular applications that allow for video chats, including Apple FaceTime, Facebook Messenger video chat, Google Hangouts video, Zoom, or Skype, to provide telehealth without risk that OCR might seek to impose a penalty for noncompliance with the HIPAA Rules related to the good faith provision of telehealth during the COVID-19 nationwide public health emergency. Providers are encouraged to notify patients that these third-party applications potentially introduce privacy risks, and providers should enable all available encryption and privacy modes when using such applications.Under this Notice, however, Facebook Live, Twitch, TikTok, and similar video communication applications are public facing, and should not be used in the provision of telehealth by covered health care providers. Covered health care providers that seek additional privacy protections for telehealth while using video communication products should provide such services through technology vendors that are HIPAA compliant and will enter into HIPAA business associate agreements (BAAs) in connection with the provision of their video communication products.
     
    Site of Service
    Generally, there are not limitations on the site where patients or providers can be located when telemedicine services are delivered. 
     
    Originating Site Requirements
    There is no obligation for a member to travel to an originating site nor to have a prior relationship in order for a telehealth visit to be covered. 
     
    Technological Requirements
    Providers are encouraged to notify patients that these third-party applications potentially introduce privacy risks, and providers should enable all available encryption and privacy modes when using such applications. Providers are to exercise professional judgment in the use of telehealth examinations.
     
    Provider Types
    Any service that can appropriately be provided via telehealth technologies that is a covered service under the benefit plan will be covered. All services rendered must be within the provider’s applicable licensure and scope of practice.
     
    Behavioral Health Services
    Behavioral health is not covered by MyIdealDOCTOR™. CareSource covers a variety of behavioral health telemedicine services, including:
     
    • Psychotherapy services (Individual, Group, Family)
    • Counseling (Individual, Group, Family)
    • Assessment and screening for mental health and substance use disorders
    • Psychiatric consultation, including medical management services
    We encourage members to contact their behavioral health provider to see if providers are offering telehealth visits and to learn how to access these services directly with their provider. If a member is unable to access services through their current provider, or does not have a current provider, they can contact a community service board (CSB) in their area. Georgia members can seek assistance from the Department of Behavioral Health and Development Disabilities (DBHDD) search tool. Members can also locate a behavioral health provider using CareSource’s Find a Doc tool. 
     
    Recovery Support Services
    CareSource has directed members to resources to stay connected to peer services, including virtual support groups that are available online:
     
    • SAMHSA National Helpline, 12-Step Support, Alcoholics Anonymous, Narcotics Anonymous, Smart Recovery, Al-Anon, online mobile apps
    Other Services Covered
    Other services include: mental health and substance use disorder, occupational and physical therapy, speech pathology, annual well visits, home health referrals
     
    These visits are considered the same as in-person visits and are paid at the same rate as regular, in-person visits. All services rendered must be within the provider’s applicable licensure and scope of practice.
                
    Behavioral health is not covered by MyIdealDOCTOR™.
  • Testing

    Testing protocols and guidelines are established based on guidance from the Centers for Medicare & Medicaid Services (CMS), the Centers for Disease Control and Prevention (CDC) and federal governments and other health agencies. We’re continuously monitoring updates and providing information as it becomes available.

    CareSource covers medically appropriate COVID-19 testing during the national public health emergency period. Tests must be FDA-authorized to be covered without cost-sharing. Members should work with their providers to order a test.

    CareSource will reimburse COVID-19 testing in accordance with federal and state law, including the CARES Act.

    CareSource will utilize laboratories that have successfully verified and are currently using COVID-19 diagnostic tests in accordance with the Centers for Disease Control and Prevention (CDC). Please visit the Centers for Disease Control and Prevention (CDC) and your state health department website for guidance on testing.

  • Vaccinations

    Coverage & Administration
    CareSource will cover COVID-19 Food and Drug Administration (FDA)-approved vaccinations with no cost-sharing, per The CARES Act guidance and requirements. FDA has approved two COVID-19 vaccinations for administration: Pfizer-BioNTech and Moderna. 
     
    The COVID-19 vaccine has been shown to decrease severity of the illness and to prevent serious hospitalizations and death. Providers are the most trusted voices when it comes to delivering information about the COVID-19 vaccine to members. Please see the Member COVID-19 Resource Center for more information on how to communicate about the vaccine to members.
     
    Please refer to the Centers for Disease Control and Prevention (CDC) vaccination toolkit to learn more about administering the COVID-19 vaccination.
     
    Eligibility Strategy
    Emergency Use Authorization (EUA) has been issued for the two FDA-approved vaccines. Due to the initial limited supply of the COVID-19 vaccine, a phased approach to eligibility and administration is being implemented on a state by state basis. The phased approach consists of Phase 1a, followed by Phase 1b and Phase 1c to follow. The three-phase strategy prioritizes equity and each state is developing its own vaccination administration strategy which prioritizes the most vulnerable and most at-risk populations as the first eligible groups for receiving the vaccine. 
     
    Please refer to the Georgia Department of Public Health website for the details on Georgia’s vaccine administration strategy.
     
    Coding
    Coding guidelines are established based on guidance from the Centers for Medicare & Medicaid Services (CMS), the Centers for Disease Control and Prevention (CDC) and state agencies. We’re continuously monitoring updates and providing information as it becomes available. 
     
    American Medical Association (AMA) has approved two codes for administration of the COVID-19 vaccine as well as the vaccine itself:
     
    • 91300 (Pfizer) with administration codes (001A, 002A)
    • 91301 (Moderna) with administration codes (0011A, 0012A)
    Please see CMS guidance on the appropriate use of these codes and check with state regulatory guidance for further requirements. 
     
    For further COVID-19 coding information, providers should reference the Centers for Medicare & Medicaid Services (CMS) and the State Department of Medicaid or Department of Insurance to properly code for COVID-19 testing. 
     
    Reimbursement
    The cost of the COVID-19 vaccination will initially be paid for by the U.S. government. CareSource will reimburse vaccination providers for the administration of FDA-authorized COVID-19 vaccines. Reimbursement will be made in accordance with applicable federal provisions and state laws.
     
    Please refer to CareSource’s Vaccination Reimbursement Policies for more information.
     
    Resources