Request Patient Services

We make it easy for you to request services for your patients. See below for benefit information and instructions to obtain services that enable improved access to care.

Interpreter Services

CareSource offers sign and language interpreters for members who are:

  • Hearing impaired,
  • Do not speak English, or
  • Have limited English-speaking ability.

We can also provide some printed materials in other languages or formats. These services are available at no cost to the member.

As a provider, you are required to identify when your patients need interpretation services and to offer assistance to them as appropriate.

CareSource requires hospitals, at their own expense, to offer sign and language interpreters for members who are hearing impaired, visually impaired or have limited English-speaking ability.

If you do not have access to interpreter services, contact Provider Services at 1-855-202-1058.

Transportation

Georgia Department of Community Health (DCH) provides eligible members transportation needed to get to their medical appointments. To be eligible for these services, members must have no other means of transportation available and are only transported to Medicaid covered appointments.

To schedule transportation, members must contact the NEMT broker who services their region, Monday to Friday from 7 a.m. to 6 p.m.

  • LogistiCare: 1-888-224-7981 (Central), 1-888-224-7985 (Southwest), 1-888-224-7988 (East)
  • Southeastrans: 1-866-388-9844 (North) and 404-209-4000 (Atlanta)

CareSource PeachCare for Kids® and Planning for Healthy Babies® (P4HB®) – Family Planning members can receive up to six round trips (12 one-way trips) to get to their medical appointments, and P4HB members can receive unlimited trips to parenting classes via LogistiCare by calling 1-855-483-6533.

Member Services

Representatives are available by telephone Monday through Friday, except on the following holidays in 2019: New Year’s Day (Jan. 1), Martin Luther King Jr. Day (Jan. 15), Memorial Day (May 27), Independence Day (July 4), Labor Day (Sept. 2), Thanksgiving Day (Nov. 28), day after Thanksgiving Day (Nov. 29), Christmas Eve (Dec. 24) and Christmas Day (Dec. 25).

Members access Member Services by calling our toll-free number, 1-855-202-0729  (TTY for the hearing impaired: 1-800-255-0056), 7 a.m. – 7 p.m. Eastern Standard Time (EST), and following the menu prompts.

CareSource24 Nurse Advice Line

If members have questions about their health or where to get care, CareSource24® provides around-the-clock access to a caring and experienced staff of registered nurses.

Members can call the CareSource24 toll-free number located on their ID cards 24 hours a day, 7 days a week, 365 days a year.