Request Patient Services
We make it easy for you to request services for your patients. See below for benefit information and instructions to obtain services that enable improved access to care.
CareSource offers sign and language interpreters for members who:
- are hearing impaired,
- do not speak English, or
- have limited English-speaking ability.
We can also provide some printed materials in other languages or formats. These services are available at no cost to the member.
As a provider, you are required to identify when your patients need interpretation services and to offer assistance to them as appropriate.
CareSource requires hospitals, at their own expense, to offer sign and language interpreters for members who are hearing impaired, visually impaired or have limited English-speaking ability.
Georgia Department of Community Health (DCH) provides eligible members transportation needed to get to their medical appointments. To be eligible for these services, members must have no other means of transportation available and are only transported to Medicaid covered appointments.
To schedule transportation, members must contact the NEMT broker who services their region, Monday to Friday from 7 a.m. to 6 p.m.
- ModivCare: 1-888-224-7981 (Central), 1-888-224-7985 (Southwest), 1-888-224-7988 (East)
- Southeastrans: 1-866-388-9844 (North) and 404-209-4000 (Atlanta)
CareSource PeachCare for Kids® and Planning for Healthy Babies® (P4HB®) – Family Planning members can receive up to six round trips (12 one-way trips) to get to their medical appointments, and P4HB members can receive unlimited trips to parenting classes via ModivCare by calling 1-855-483-6533.
Representatives are available by telephone Monday through Friday, except on the following holidays in 2021: New Year’s Day (Friday, January 1), Memorial Day (Monday, May 31), the day after Independence Day (Monday, July 5), Labor Day (Monday, September 6), Thanksgiving Day (Thursday, November 25), the day after Thanksgiving (Friday, November 26), the day before Christmas Eve (Thursday, December 23) and Christmas Eve (Friday, December 24).
Members access Member Services by calling our toll-free number, 1-855-202-0729 (TTY for the hearing impaired: 1-800-255-0056), 7 a.m. – 7 p.m. Eastern Standard Time (EST), and following the menu prompts.
CareSource24® Nurse Advice Line
The CareSource24® Nurse Advice Line provides members 24/7 access 365 days a year to a caring and experienced staff of Registered Nurses. They offer general health information and education to members. The nurses assess members’ illnesses or injuries, providing symptom-based triage, and directing them to the most appropriate level of care. The number is located on the member ID card.