Updates & Announcements

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Quick References

Please note: The links below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.

General Updates

Navigate Policy Updates December 202312/01/2023
Navigate Policy Updates November 202311/01/2023
Navigate 2024 Prior Authorization Requirement Updates10/19/2023
Navigate NIA Policy Updates October 202310/01/2023
Navigate Policy Updates October 202310/01/2023
Navigate Multi-Factor Authentication ImplementationUPDATE10/03/2023
Navigate Multi-Language Insert Requirement10/02/2023
Navigate Policy Updates September 202309/01/2023
Navigate Multi-Factor Authentication Implementation – UPDATE08/08/2023
Navigate Policy Updates August 202308/01/2023
Navigate August 2023 Avalon Policies08/01/2023
Navigate August 2023 DentaQuest Policies08/01/2023
Navigate August 2023 NIA Policies08/01/2023
Navigate Multi-Factor Authentication Implementation07/27/2023
Navigate Inflation Reduction Act Implementation Notice07/12/2023
Navigate Policy Updates June 202306/01/2023
Navigate Closing Diabetes Retinopathy Screening Care Gaps05/24/2023
Navigate Q3/Q4 Avalon Policies05/01/2023
Navigate Policy Updates May 202305/01/2023
Navigate Public Health Emergency Ending – Updates to Benefits and Rates04/10/2023
Navigate CAHPS Email Campaign and Quality Patient Experience Guide04/03/2023
Navigate Policy Updates April 202304/01/2023
Navigate White Bagging Prohibited: State-Issued Directive 03/22/2023
Navigate 2023 D-SNP and Ohio MyCare Model of Care Training Requirement03/14/2023
Navigate Member Balance Billing Update03/09/2023
Navigate Policy Updates March 202303/01/2023
Navigate 2023 Pharmacy Network Change02/23/2023