Updates & Announcements

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Visit the Updates & Announcements page frequently to find all the latest CareSource news. We share updates regarding:

The links below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.

COVID-19 Updates

General Updates

2020Date
NavigateAdditional Policy Updates July 202007/01/2020
Navigate Additional Policy Updates July 202007/01/2020
NavigatePolicy Updates July 202007/01/2020
NavigateCorrect Payer ID for Claims Submissions06/22/2020
NavigateProvider Portal Claims Submittal Enhancement06/15/2020
NavigateSuperior Vision Frequently Asked Questions (FAQs)06/01/2020
NavigateSuperior Vision Webinar Invite06/01/2020
NavigateRecent Provider Portal Updates05/27/2020
NavigateHoliday Claim Remittance Delays05/19/2020
NavigateEnhancement to Provider Portal - Updating Prior Authorization Requests05/07/2020
NavigateAdditional Policy Updates May 202005/01/2020
NavigatePolicy Updates May 202005/01/2020
NavigatePatient-Driven Payment Model04/24/2020
NavigateDesignation of Availity as Exclusive EDI Gateway04/20/2020
NavigateRecent Provider Portal Updates04/20/2020
NavigateYou're Invited to a CareSource Provider Town Hall04/15/2020
NavigateConsent Form Upload Enhancement to the Provider Portal04/13/2020
NavigateHigh Dollar Claims Cover SheetUPDATE04/07/2020
NavigatePregnancy Related Services Aid Category04/03/2020
NavigateSuperior Vision Go-Live Date Change04/01/2020
NavigateAdditional Policy Updates April 202004/01/2020
NavigateAdditional Policy Updates April 202004/01/2020
NavigatePolicy Updates April 202004/01/2020
NavigateProvider Audits03/23/2020
NavigatePrior/Retro Authorization Requirement for Ancillary Providers03/12/2020
NavigateCoordination of Benefits (COB) Requirement Reminder03/12/2020
NavigateReminder: Provider Claim Reporting to Georgia Medicaid Management Information System (GAMMIS)03/10/2020
NavigatePolicy Updates February 202002/01/2020
NavigateCoordination of Healthcare Exchange of Information Update01/31/2020
NavigatePaper Checks Dated 1/21, 1/22, 1/2301/27/2020
2019Date
NavigatePharmacy Network Change (Walgreens)12/11/2019
NavigateCrisis Stabilization Prior Authorization12/06/2019
NavigateRegister with New Payment Partner ECHO Health by December 13UPDATE12/03/2019
NavigateDBHDD CORE Provider Memorandum12/02/2019
NavigateDecember 2019 Policy Updates12/01/2019
NavigateMedically Unlikely Edits10/01/2019
NavigateUpdate Your Information09/05/2019
NavigateRegister with New Payment Partner ECHO Health by December 1This notification has been revised. See notification dated 12/03/201908/16/2019
NavigateHigh Dollar Claims InstructionsThis notification has been revised. See notification dated 04/07/202008/12/2019
NavigatePolicy Updates August 201908/01/2019
NavigateInterventions to Prevent Perinatal Depression07/31/2019
NavigateDuplicate Modifiers on a Claim Service Line07/17/2019
NavigateInpatient Hospital Pre-payment Claims Reviews07/15/2019
NavigateNotice of Changes to Prior Authorization Requirements07/12/2019
NavigatePolicy Updates July 201907/01/2019
NavigatePlace of Service Code for Claim Submissions06/24/2019
NavigatePolicy Updates June 201905/31/2019
NavigateProvider Dispute Process05/28/2019
NavigateCare Coordination​ and HIPAA Information04/17/2019
NavigateSpring Medicaid Fair04/12/2019
NavigateCredentialed Department of Behavioral Health and Developmental Disabilities (DBHDD) Network Notice03/22/2019
NavigateNew Approach to Educate and Reduce Evaluation and Management Billing Errors02/19/2019
NavigatePsychiatric Residential Treatment Facility (PRTF) Overnight Passes02/18/2019
NavigatePolicy Updates April 201902/01/2019
NavigateNotice of Changes to Retrospective Authorization Timeframe Requirements01/24/2019
NavigateChiropractic Services benefit Change01/15/2019