Updates & Announcements

We strive to make partnering with us simple. We’re aware things may change in the way we do business with you and want to communicate these changes to you in an efficient manner.

Visit the Updates & Announcements page frequently to find all the latest CareSource news. We share updates regarding:

The links below are in PDF format. If you do not have Adobe Acrobat Reader, you may download it here.

COVID-19 Updates

Latest UpdatesDate
NavigateCOVID-19: At-Home Diagnostic Test Billing Guidance05/13/2022
NavigateCOVID-19: Oral Therapy05/02/2022
NavigateCOVID-19: Vaccination Billing Resource11/10/2021
NavigateCOVID-19: Vaccination Billing Resource – UPDATE07/14/2021
NavigateCOVID-19: CareSource Vaccination Billing Guidance03/08/2021
NavigateCOVID-19: Vaccination Billing Resource – This notification has been revised. See notification dated 07/14/2021.01/29/2021
NavigateCOVID-19: CARES Act Provider Relief Fund Update06/22/2020
NavigateCOVID-19: CDC Health Alert on Chloroquine05/28/2020
NavigateCOVID-19: Dental Provider Resources04/28/2020
NavigateCOVID-19: Temporary Telehealth Services04/09/2020
NavigateProtecting Members and Reducing the Spread of COVID-1903/23/2020
NavigatePromoting Telehealth for COVID-1903/23/2020

General Updates

2022Date
NavigateRetro Authorization Submission Guidelines Notification05/12/2022
NavigateEvaluation and Management CPT Code Guidance05/12/2022
NavigateClaim Payment Disputes Reminder05/10/2022
NavigateMember Redetermination Reminder05/10/2022
NavigatePolicy Updates - May 202205/01/2022
NavigateBilling Update: Chiropractic Unbundling Notification04/29/2022
NavigateBilling Updates: Duplicate Discharge Day Management/ICD-10 7th Character and Therapy Proposal04/12/2022
NavigateQuality Patient Experience Guide (CAHPS resource)04/11/2022
NavigateMaintaining Provider Information in GAMMIS04/06/2022
NavigatePharmacy Policy Updates - April 202204/01/2022
NavigateCorrect Coding Claims Update03/25/2022
NavigateBilling Update: DME Frequency 120 per Month Without Modifier03/14/2022
NavigateProvider Portal Account Linking Enhancement02/21/2022
NavigateOrthotics and Prosthetics Claim02/16/2022
NavigatePolicy Updates December 202102/01/2022
NavigateAdditional Policy Updates February 202202/01/2022
NavigateClarification on Dental Electronic Payment Process Change01/21/2022
2021Date
NavigateUPDATE – Laboratory Benefit Management Program for Genetic Testing Management Implementation12/31/2021
NavigatePrior Authorization Requirement for Non-Participating Laboratory Services12/23/2021
NavigateOrthotics and Prosthetics Claim12/20/2021
Navigate2021 Quarter 3 Provider Portal Updates12/17/2021
NavigatePhototherapy (Bilirubin) Light with Photometer12/17/2021
NavigateSupport For Your Patients – The CareSource Care Management Program11/10/2021
NavigateMembers on Basaglar or Lantus transitioning to Semglee11/02/2021
NavigatePolicy Updates November 202111/01/2021
NavigateAvalon Provider Education Webinars10/28/2021
NavigateHIPAA CORE Compliant Codes10/25/2021
Navigate2021-2022 Respiratory Syncytial Virus (RSV) Season and Synagis® Criteria10/15/2021
NavigateCareSource Cultural Competency Training10/08/2021
NavigatePolicy Updates October 202110/01/2021
NavigateDental Electronic Payment Process Change10/01/2021
NavigateNew Laboratory Benefit Management Program for Genetic Testing Management10/01/2021
NavigateQuality Enhancer Value-Based Reimbursement Program – UPDATE09/13/2021
NavigateAdditional Policy Updates September 202109/01/2021
NavigatePolicy Updates September 202109/01/2021
NavigateUpdates to Assist with Avalon Laboratory Benefit Management Transition08/31/2021
NavigateProvider Data Impacting Dental Claims08/26/2021
NavigateCareSource Partnership with Avalon Healthcare for Laboratory Benefit Management08/19/2021
NavigateAdditional Policy Updates August 202108/01/2021
NavigatePolicy Updates August 202108/01/2021
NavigateWe Want to Hear From You!07/22/2021
NavigateSynagis Change for RSV Season 2020-202107/19/2021
NavigateHow to Reach Your Dental Health Partner Network Manager07/16/2021
NavigateUtilization Management Process07/08/2021
NavigateEPSDT Referral Codes07/02/2021
NavigatePolicy Updates July 202107/01/2021
NavigateCMS Interoperability06/24/2021
NavigatePolicy Updates June 202106/01/2021
NavigatePrior Authorization Updates05/26/2021
NavigateMaternity Services, Coordination of Benefits (COB)05/19/2021
NavigateQuality Enhancer Value Based Reimbursement Program – This notification has been revised. See notification dated 09/13/2021.05/07/2021
NavigateProvider Portal Enhancements05/05/2021
NavigateAdditional Policy Updates May 202105/01/2021
NavigateAdditional Policy Updates May 202105/01/2021
NavigatePolicy Updates May 202105/01/2021
NavigateUtilization Review, Care Management Organizations, and Adverse Actions 04/27/2021
NavigateEquian Process Frequently Asked Questions04/27/2021
NavigateAnnual Access & Availability Standard Requirements03/11/2021
Navigate2020 Quarter 4 Provider Portal Updates03/11/2021
NavigateCareSource – Quarterly Town Hall Meeting03/04/2021
NavigatePolicy Updates March 202103/01/2021
NavigateReminder to Check Member Eligibility02/02/2021
NavigateHIPAA Exchange of Information02/01/2021
NavigatePolicy Updates February 202102/01/2021
NavigateUpdated Dental Provider Resources - Policy Clarifications and Revisions01/07/2021
NavigateUPDATE - Prior Authorization Requirements01/05/2021
NavigateSolarWinds Cyberattack01/04/2021