Care & Disease Management

CareSource offers care and disease management programs that can help you. These programs help you learn about your health and how you can manage your specific health conditions. Our goal is to make sure you have the right tools to stay as healthy as possible. These programs are available to you at no cost.

Care Management

CareSource has nurses and other outreach workers on staff who can work with you one-on-one to help coordinate your health care needs. They can contact you by phone:

• If your doctor requests one to contact you.
• If you request a phone call.
• If our care management staff feels their services would be helpful to you or your family.

Our staff is trained to help you with any special medical problems like asthma, cancer or other medical conditions. We can also work with you if you need help figuring out when to get medical care from your doctor, an urgent care center or the emergency room.

For more information about Care Management or to talk with a staff member, call Member Services.

For more information, contact a Care Manager by completing the Care Management Contact Form or call 1-844-679-7867 (TTY: 711). Care Management is open 8 a.m. to 5 p.m., Monday through Friday Eastern Standard Time (EST).

Disease Management

CareSource understands that living with a long-term condition is sometimes hard to manage. We offer a free Disease Management Program that can help you learn about your health and how you can better manage your specific health conditions. Our goal is to make sure you have the right tools to stay as healthy as possible. We have developed valuable materials to help you:

• Understand your disease or condition
• Work with your doctor to reach your health goals
• Know when to go to the Emergency Room or call 911
• Make healthy lifestyle choices such as diet, activity, weight and stress management
• Be aware of medications and use

Each year, we review and update our information about health conditions from the leading national sources.

If you would like additional information on these conditions and would like to opt-in to the Disease Management Program, please call 1-844-438-9498. We are committed to improving the health and wellness of our members. If at any time you choose to not participate in the program, you may opt out by contacting us at the same number.

CareSource is an HMO with a Medicare contract. Enrollment in CareSource depends on contract renewal. Call 1-844-607-2827 (TTY: 711) for more information.