Contact Us

Member Services

1-844-607-2829 (TTY: 711)
We are open Monday through Friday from 7 a.m. CT/8 a.m. ET to 7 p.m. CT/8 p.m. ET. We can help you:

  • Learn more about your benefits and how to access them.
  • Schedule transportation at no cost.
  • Get printed copies of member materials sent to you at no charge.
  • Get interpreters in the language you speak.
  • Help find providers near you, and much more!

CareSource
P.O. Box 8738
Dayton, OH 45401-8738

We are closed each year on:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

If one of these days falls on a weekend, we will be closed the following business day. Our 24-Hour Nurse Advice Line is open 24 hours a day, 7 days a week, including holidays.

Help in Other Languages and Formats

We can get you sign language interpreters or interpreters in the language you speak. They can help you talk with us or your providers. You can also get materials in other formats. These formats include large print, Braille, or audio. This is all at no cost to you.

24-Hour Nurse Advice Line

1-844-206-5947 (TTY: 711)
Get the help you need 24 hours a day, 7 days a week, 365 days a year. We can help you:

  • Learn about a health problem.
  • Decide when a visit to a provider, urgent care, or an ER visit is needed.
  • Find out more about prescriptions or over-the-counter medications, and much more!

Other Helpful Contacts

Addiction Support Line | 1-833-674-6437 (TTY: 711)

CareSource Member Advisory Councils
The member advisory council (MAC) is a small group that gives feedback on how we can better serve you. If you would like to join a MAC meeting, email INMemberCouncil@CareSource.com.