Contact Us

CareSource knows health care can be confusing. We strive to make it easy for doctors, members and the community to work with us, whether online or over the phone. That’s Health Care with Heart®!

Online Self-Help Tools

Need to find a new doctor or see if your prescription medicine is covered by CareSource? Need to request a new ID card or access claim information? You can find information fast and submit requests online anytime day or night by using the Quick Links on the left side of the page.

With Quick Links, you can locate doctors/providers, pharmacies and covered medications. You can also set up a free, secure My CareSource® online account. Use it to:

  • Change your doctor
  • Request a new ID card
  • Pay your premium
  • See your claim information
  • And more

Log in or create your My CareSource account. You can also get the free CareSource mobile app to use many of these features on-the-go. Get the CareSource mobile app through the App Store® for iPhone® or Google Play® for Android®.

You can also use the online Tell Us form to send us your question or request. You will receive a response within one business day. If you send us your question or request on a Friday, you will get a response on the next business day.

Member Services

If you are having trouble finding the information you are looking for on our website or have more questions, please call us at 1-844-607-2829 (TTY: 1-800-743-3333 or 711). Our Member Services staff will be happy to answer your questions Monday through Friday, 8 a.m. to 8 p.m.

Is there a CareSource member in your family who:

  • Does not speak English?
  • Has limited reading skills?
  • Has trouble seeing or hearing?

We can get someone who can sign or speak your language to help you talk with us or your doctor over the phone or in person. This is a free service to our members.

CareSource24® Nurse Advice Line

Members can call any time to talk with a caring, skilled nurse. This is a free call. You can call 1-844-206-5947 (TTY: 1-800-743-3333 or 711) 24/7, 365 days a year (including observed holidays).

Call the CareSource24 Nurse Advice Line to:

  • Get help when you are sick
  • Find out how to care for an injury
  • Find out more about drugs or other medicines
  • Decide what kind of care you need
  • Get information about medical tests or surgery
  • Get help when you have after-hour non-traumatic dental concerns
  • Learn about healthy eating or wellness

Behavioral Health Crisis Line

Call the Behavioral Health Crisis line at 1-833-227-3464 and speak to a licensed behavioral health professional. You can call 24 hours a day, 7 days a week. We are here to help you when you are going through a mental health or substance use crisis. We want to make sure you get the right services as soon as possible.

Give us a call if you are:

  • Feeling hopeless
  • Feeling overwhelmed
  • Feeling anxious
  • Feeling alone
  • Feeling depressed
  • Feeling like there is no reason for living
  • Using or abusing drugs or alcohol
  • Having dramatic mood changes

Report Fraud, Waste & Abuse

CareSource has a program for handling cases of health care fraud, waste and abuse. We monitor and take action on any member or provider fraud, waste and abuse. Please see our Fraud, Waste & Abuse page for more information.