Make a Payment

Due to COVID-19, the state has stopped the collection of POWER Account contributions. It will last for as long as Indiana is experiencing a public health emergency. During this period, you will not receive a POWER account statement or invoice. Additionally, copayments will not be required for any service. 

What do I need to do?

Nothing. You do not have to make payments for these months. We will notify you when you need to make payments again. You will have 60 days to make your first payment once you receive an invoice.

If you have a monthly payment for your health plan, it is important to pay your bill on time so you can keep your benefits. We want you and your family to stay healthy. 

We want Indiana HIP members to keep their HIP Plus or HIP State Plan Plus coverage. The monthly amount HIP Plus members pay to CareSource® is a POWER Account Contribution (PAC). Each month you will be billed for your PAC amount. It is important that you pay your PAC on time to keep you HIP Plus or HIP State Plan Plus benefits. This page tells you how to pay your PAC and helps you understand what you will owe.

Making a POWER Account Payment

There are many ways you can make a payment:

  1. Pay Online: This is a free service to you. Pay by credit card, debit card or bank transfer. You can pay online each month, or you can set up an automatic recurring monthly payment. You will need to sign in to your My CareSource®account to pay your bill. If you do not have a My CareSource® account, you will need to create one to pay online. This is a free service to you. 

Pay Online Now

  1. Pay by Phone: This free service is available by calling the number below. Use a credit card, debit card or bank transfer. Call 1-844-607-2829 (TTY: 1-800-743-3333 or 711) to make your PAC.
  2. Mail your Payment: Make checks or money orders payable to CareSource and mail to the address below. Please include your member MID number on the check along with the payment coupon from your monthly invoice. This will ensure payment is posted to your account.

        CareSource
        P.O. Box 6065
        Indianapolis, IN 46206-6065

  1. Pay by Cash: You can pay with cash at CVS™, Dollar General®, Family Dollar® and Speedway® retail locations. You will need the bar code found in your new member booklet. Make sure you get a receipt for your payment and keep it for your records.
  2. Pay by Payroll Deduction: If offered by your employer, you can use this form to arrange payroll deduction for your POWER Account Contribution.

Payment Tips

  • If you are a new enrollee in a CareSource plan, pay the full amount due on your first bill to make sure your coverage takes effect.
  • Paying your bill online or by phone are the fastest ways for CareSource to get and post your payment.
  • Pay your premiums as early as possible each month. This lets us process and post your payment to your account. If we don’t have your payment by the due date, you are considered past due and your benefits are at risk.
  • You can prepay on your POWER Account at any time.
  • Please allow three business days (72 hours) for processing of phone or online payments. Allow seven to 10 business days for processing of payments made by mail.
  • If you fall behind in your payments, pay the full amount due to make sure you keep your coverage and benefits.
  • If you do not make your payments, you may also be subject to a 25% reduction in the amount of refund you are eligible for.
  • Refunds for overpayments will be issued to members during the POWER Account reconciliation process. These are issued within 120 calendar days after the end of the member’s benefit period, but you can get the refund sooner if you ask. Please call Member Services at 1-844-607-2829 between the hours of 8 a.m. and 8 p.m. Monday through Friday for more information on refunds and rollovers.
  • Members have the right to obtain a partial refund of their POWER Account Contribution if they leave the HIP program.
  • Employers and other third parties can contribute to a member’s POWER Account. Please visit www.caresource.com/hippay for more information.

Log in to My CareSource, your personal portal account, to view claims and other plan details.

If you owe any copayments, please pay these directly to the health care provider at the time you get services.