COVID-19 Information and Resources
Slow the Spread and Save Lives
Questions You May Have*
When will I be able to receive the vaccine?
- Phase 1A (Currently Eligible): Patient-facing health care personnel, long-term care facility residents, assisted living facilities, health care patient-facing personnel. If you are currently working in a congregate living facility for youth. Public-facing first responders.
- Phase 1B: Anyone age 60 or older
- Currently eligible: Age 80 and older
- Eligible beginning 1/13/2021: Age 70-79
- Eligibility beginning 2/1/2021: Age 65-69
- To be determined: Age 64 and younger
The Indiana State Department of Health will have regular updates on the phases at www.coronavirus.in.gov/vaccine/index.htm.
How do I sign up for an appointment?
First responders who have in-person contact with the public can now schedule a COVID-19 vaccine appointment. They will get information about how to sign up directly from the Indiana Department of Health. Indiana residents who are age 65 or older on the date of their first COVID-19 vaccination are now able to register. Other people will be able to sign up when more COVID-19 vaccine supplies are available. Check ourshot.in.gov to register or get more info.
How will my appointment be confirmed after I sign up?
An appointment confirmation giving you appointment details, and reminders, will be sent to you by text or email after the appointment is made. Another text or email will be sent after the first dose is given. For the second dose, reminders will be sent with details about the second dose appointment or to sign up for a second dose appointment if it’s not already scheduled.
What if I don’t have internet access? Can I still sign up and get appointment confirmations and reminders?
If you are eligible to receive the vaccine, have someone with internet access sign you up. If that’s not an option, please call 211.
How many doses of vaccine will I need?
Both authorized COVID-19 vaccines require two doses. The second dose should be given 21 (Pfizer) or 28 (Moderna) days after the first dose. There is no limit to the days between the first and second dose for either vaccine. You may find more info at www.cdc.gov/vaccines/covid-19/info-by-product/clinical-considerations.html.
Should I sign up for my second dose of the vaccine at the first visit?
People should sign up for their second dose at the same time as they get the first dose. Anyone who doesn’t sign up right away will get reminders until an appointment is made.
What should I do if I need an accommodation for my COVD-19 vaccine appointment?
Every vaccination site has its own facility setup and manager. Please reach out directly to your clinic should you need any assistance for your vaccination appointment.
Will appointments be available after normal working hours?
Appointments will be available outside of normal working hours to make sure everyone can get a vaccine. Contact your vaccination site for more info about hours.
What if I missed the appointment for my second dose of the vaccine?
If you miss your appointment for your second dose at 21 days for Pfizer or 28 days for Moderna, it’s OK. The 21-day (Pfizer) and 28-day (Moderna) waiting periods are the earliest you can get the second dose. You should make your appointment for the second dose when you receive your first dose. Make sure you have gotten your second vaccine and that both doses are from the same company so you are fully protected. The second dose of Pfizer-BioNTech and Moderna COVID-19 vaccines may be scheduled for administration up to 6 weeks (42 days) after the first dose.
If you need to reschedule an appointment, please call 211. You can reschedule your appointment at any location. Please bring the ID you need to verify your eligibility with you.
How do I find my site? Is there a map of available vaccine sites like there is for testing?
Will I get proof that I have gotten both COVID-19 vaccines?
You’ll get a confirmation with your name and the date you are fully protected after you get the second dose. You can also find your COVID-19 vaccination record on MyVaxIndiana, the state’s online immunization portal.
How many days should pass between getting the first vaccine dose and getting the second vaccine dose?
The CDC says that you must wait at least 21 days before receiving the second Pfizer dose or at least 28 days before receiving the second Moderna dose. If you miss your appointment for your second vaccine at 21 days (for Pfizer vaccine) or 28 days (for Moderna vaccine), it’s OK. Those marks are the earliest you can get the second dosage. The second dose of Pfizer-BioNTech and Moderna COVID-19 vaccines may be scheduled for administration up to 6 weeks (42 days) after the first dose. Please make an appointment as soon as possible after that time. It’s important to make sure you get your second dose so you are fully protected and that both vaccines are the same kind.
Should I get the vaccine if I already had COVID-19?
The CDC states that the COVID-19 vaccines are safe if you have been sick with COVID-19 in the past 90 days. Since reinfection isn’t likely to happen in the 90 days after you’re sick with COVID-19, you can delay getting a vaccine until 90 days after your infection. You should not get a vaccine while sick or during the isolation period to avoid exposing others.
Visit CDC’s Interim Clinical Considerations for Use of mRNA COVID-19 Vaccines Currently Authorized in the United States for more info at www.cdc.gov/vaccines/covid-19/info-by-product/clinical-considerations.html.
Do you have questions about the COVID-19 Vaccines?
*This content does not constitute medical advice and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition.
Member Support & Resources
CareSource24® Nurse Advice Line provides around-the-clock access to a caring and skilled staff of registered nurses. They can help you decide where to get care. Members can call the CareSource24 toll-free number located on their CareSource member ID cards 24 hours a day, 7 days a week, 365 days a year.
We want our members to know their health coverage through CareSource continues to offer many existing programs and services. This also includes state resources due to COVID-19.
Vaccine Transportation Services
You can schedule transportation through CareSource or you can get a ride to the appointment on your own. Trips for the two COVID-19 vaccination appointments will be paid for by CareSource when you use our transportation*. A driver will take you to your appointment and will return to pick you up after your vaccination.
*Transportation for drive thru vaccine clinics are not a part of this service.
The COVID-19 vaccine will be available at no charge. Getting the vaccine protects you and those around you. In the early phases of the vaccine, supply will be limited, but that will increase in the months to come.
COVID-19 testing is covered with no out-of-pocket costs for all members, regardless of their plan. Members will receive COVID-19 testing at approved sites.
CareSource24® Nurse Advice Line
CareSource24® Nurse Advice Line provides around-the-clock access to a caring and skilled staff of registered nurses. They can answer questions you may have about your symptoms, general health and where to get care.
Telehealth options are encouraged as available from your primary care provider (PCP) or through MYidealDOCTOR®. CareSource partners with MYidealDOCTOR to offer members access 24/7 to doctors by phone, mobile app or computer to evaluate symptoms or risk of infection, and triage next steps. Contact your PCP to see if they offer telehealth visits.
Care Management is available to support members at higher risk for more serious problems from COVID-19 illness.
Pharmacy – Prescription Drugs
Early Medication Refills
Early refills of your medications for all CareSource members is available for most drugs. Check for coverage of your prescriptions. Visit Find My Prescriptions.
90-day Medication Supply
90-day supply of maintenance medications for CareSource members (where allowable) is available for most drugs. Check for coverage of your prescriptions. Visit Find My Prescriptions.
Home Delivery for Prescription Drugs
Home delivery for prescription drugs is available to MA-Dual Special Needs plan members with prior authorization.
MyResources interactive tool connects members with programs and services. This includes access to food, shelter, financial support and more. Log into your My CareSource® account to access MyResources.
IN COVID-19 Telephone Hotline: 1-877-826-0011
CDC Resources: COVID-19 Information
If you are having trouble finding the information you are looking for on our website or have more questions, please call us. Our Member Services staff will be happy to answer your questions.