End or Change Membership
We hope you will be happy with CareSource. If you are not, please let us know. We want to make it right.
Hoosier Healthwise (HHW) Members
You do have the right to change to another Managed Care Organization (MCO or Managed Care Entity (MCE). This is allowed:
- During the first three months (90 days) of enrolling with us
- Every 12 months from your date of signing up (at annual redetermination)
Sometimes there may be a special reason that you need to change your health plan. This is called “Just Cause”. Learn more about this in your member handbook.
Healthy Indiana Plan (HIP) Members
You can change your plan before getting full benefits. You can do this within 60 days. Your health plan choice will run through the calendar year. You will pick your plan once per year. You will stay with that plan all year, January through December. This is called your Benefit Year. If you leave the program and return during the year, your plan is the same.
Here is how it works:
- If you like CareSource, do nothing! You will be assigned to us for next year.
- You can change your health plan for the next benefit year from November 1– December 15. Whatever you choose during this time will start in January. You can do this by calling 1-877-GET-HIP9 (1-877-438-4479).
- Let them know you want to pick a new plan for the next year.
There are exceptions if you miss the plan selection period due to one of these reasons:
- A move from another program to HIP,
- Redetermination timing, or
- Not being fully eligible during the choice period.
HIP members must stay with their plan for 12 months, even if they have a gap in coverage. Call 1-877-GET-HIP9 (1-877-438-4479) to change your health plan.
Each year (every 12 months) you will have to go through your redetermination process. We will send you a reminder when it is time for your redetermination. If you don’t act, you could lose coverage.