Members in HIP and HHW have ride benefits. The kinds of rides on this list are covered under the non-emergency transportation (NEMT) benefit:

A ride to any covered doctor visit or health care visit

A ride to the pharmacy after your visit with the doctor

A ride to the local Women, Infants and Children (WIC) office

A ride to service redetermination appointments with the State

A ride to CareSource events

A ride to pick up food from the food pantry or curb-side food pick up from a grocery store

Please call 1-844-607-2829 (TTY: 1-800-743-3333 or 711) for a ride at least two business days before your visit. If you have an emergency, call 911 or go to the nearest ER.

Transportation Policy

Please look carefully at the list below to understand your responsibilities. These rules will help make rides safer and quicker.

Rides should be easy and enjoyable. Your driver is trained to treat you with respect and to think of your needs. Please treat the driver in the way you wish to be treated. Please follow these steps:

Call to arrange non-emergency ride two business days in advance. (Saturday, Sunday and holidays are not business days).

Be able to provide the complete address, phone number, and who you will be seeing at the doctor’s office.

Be at the pick-up address. Be there at the earliest time given to you by the transportation service.

To cancel your ride, call at least two hours before your pick-up time.

When your visit is finished, call the transportation company for your return trip.

No Shows

You need to be ready for your pickup. You should be there at the beginning of your pickup time. The transportation company can only wait 10 minutes before you will be marked as a no show. If you cannot keep your appointment, you must call the transportation company as soon as possible. The transportation company reserves the right to take away your ride benefits. This can be for six months after three no shows within three months.

What is a No Show?

A member is not at the pick-up location

A member cannot be seen at the pick-up location

A member is not on-time at the pick-up location

The driver will wait 10 minutes. If you have any questions, please call Member Services.