Contact Us
CareSource® strives to make it easy for you to work with us, whether online or over the phone.
For questions not addressed on our website, please call Provider Services at 1-833-230-2176.
You can reach us Monday through Friday from 8 a.m. to 6 p.m. Eastern Time.
You can also reach us by email or by contacting one of our Health Partner Engagement Representatives Monday through Friday from 8 a.m. to 6 p.m. Eastern Time. If you have a question about quality measures or HEDIS, you can contact a Community Health Liaison in your region. Dental providers should contact your DentaQuest Network Manager for questions about routine dental services or contracting with DentaQuest.
You can also do business with us online any time day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.
Key Contact Information
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
| Department | Phone | Other |
|---|---|---|
Provider Services | ||
Medical Prior Authorization | Fax: 844-417-6157 | |
Pharmacy Prior Authorization | Fax: 877-328-9660 | |
Pharmacy | 1-877-886-1696 | |
Claims | CareSource | |
Appeals | Fax: 844-417-6261 |