Contact Us

CareSource® strives to make it easy for you to work with us, whether online or over the phone.

For questions not addressed on our website, please call Provider Services at Navigate to tel:1-800-488-0134Navigate to tel:1-833-230-2101Navigate to tel:1-844-607-28311-833-230-2101Navigate to tel:1-855-202-1058Navigate to tel:1-833-230-2101Navigate to tel:1-844-539-1729Navigate to tel:1-833-230-2101Navigate to tel:1-833-230-2101

You can also reach us by email or by contacting one of our Navigate Health Partner Engagement Representatives Monday through Friday from 8 a.m. to 6 p.m. Eastern Time. If you have a question about quality measures or HEDIS, you can contact a Navigate Community Health Liaison in your region. Dental providers should contact your Navigate DentaQuest Network Manager for questions about routine dental services or contracting with DentaQuest.

You can also do business with us online any time of the day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.

Key Contact Information

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

DepartmentPhoneAdditional Information

Provider Services


Medical Prior Authorization


Fax: 877-716-9480

Pharmacy Prior Authorization

Fax: 866-930-0019





Attn: Claims Department
P.O. Box 3607
Dayton, OH 45401-3607



Fax: 937-531-2398

Attn: Provider Appeals
P.O. Box 2008
Dayton, OH 45401-2008

Care & Disease Management


Referral fax: 844-676-0364