Contact Us

CareSource® strives to make it easy for you to work with us, whether online or over the phone.

For questions not addressed on our website, please call Provider Services at 1-866-286-9949

You can also reach us by email or by contacting one of our NavigateHealth Partner Engagement Representatives Monday through Friday from 8 a.m. to 6 p.m. Eastern time. If you have a question about quality measures or HEDIS, you can contact a NavigateCommunity Health Liaison in your region. Dental providers should contact your NavigateDentaQuest Network Manager for questions about routine dental services or contracting with DentaQuest.

You can also do business with us online any time of the day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.

Key Contact Information

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

Department

Phone

Additional Information

Provider Services

1-866-286-9949

Medical Prior Authorization

1-866-286-9949

Fax: 877-716-9480

Pharmacy Prior Authorization

Fax: 866-930-0019

Pharmacy

1-866-286-9949

Claims

1-866-286-9949

CareSource
Attn: Claims Department
P.O. Box 3607
Dayton, OH 45401-3607

Appeals

1-866-286-9949

Fax: 937-531-2398

CareSource
Attn: Provider Appeals
P.O. Box 2008
Dayton, OH 45401-2008

Care & Disease Management

1-855-202-0415

Referral fax: 844-676-0364