Contact Us

CareSource® strives to make it easy for you to work with us, whether online or over the phone.

For questions not addressed on our website, please call Provider Services at 1-844-607-2831

You can also reach us by email or by contacting one of our Navigate Health Partner Engagement Representatives Monday through Friday from 8 a.m. to 6 p.m. Eastern time. If you have a question about quality measures or HEDIS, you can contact a Navigate Community Health Liaison in your region.

You can also do business with us online any time of the day or night. Visit our Provider Portal to check claims, prior authorization status, member eligibility, coordination of benefits and more.

Key Contact Information

Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.

Department

Phone

Additional Information

Provider Services

1-844-607-2831

Medical Prior Authorization

1-844-607-2831

Fax: 1-844-432-8924

Pharmacy Prior Authorization

1-844-607-2831

Fax: 1-866-930-0019

Claims

1-844-607-2831

CareSource
Attn: Claims
P.O. Box 3607
Dayton, OH 45401-3607

Pharmacy

1-844-607-2831

Appeals

1-844-607-2831

Fax: 1-844-417-6262
CareSource
Attn: Provider Appeals
P.O. Box 2008
Dayton, OH 45401-2008

Care & Disease Management

1-844-607-2831

Referral fax: 1-844-417-6263